Customer Service Executive - Danish Market

Smartbox Group; Lisboa; Híbrido; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Smartbox Group in Carcavelos, Portugal, is seeking a Customer Service Executive to be the heart of the brand. You will deliver support across phone, email and chat, helping both B2C customers and B2B partners.

You will onboard partners, master tools like Salesforce, and turn inquiries into positive experiences. This role offers a hybrid setup from our Carcavelos office with a private shuttle from Lisbon center and growth opportunities.

Qualificações

• Native or fluent Danish (written & spoken).
• Strong professional English.
• Experience in Customer Service or B2B Partner Support is a plus.
• Comfortable navigating multiple tools and logging notes while communicating in real time.

Responsabilidades

• Be the Brand Ambassador: deliver exceptional support across phone, email and chat.
• Drive B2B Success: onboard and guide restaurant, hotel and activity partners.
• Turn Challenges into wins: resolve inquiries and complaints efficiently.
• Add Value: assist orders, exchanges and upsell while promoting self-service.
• Collaborate & Achieve: maintain logs, reliable schedules, hit KPIs.

Conhecimentos

Danish proficiency

Professional English

Ferramentas

Salesforce

Descrição da oferta de emprego

At Smartbox Group, we believe life is meant to be lived, not just owned. As Europe’s leading leisure gift provider with over 180,000 unique experiences (including Stays, Wellness, Adventure, and Gastronomy) we help millions transform their free time into unforgettable memories.

Present in 10 countries with a team of 700+ people and 40,000+ partners, we aren't just building a workplace, we’re cultivating a movement. In our vibrant Carcavelos office, unbox your power, take creative control, turning ideas into impactful experiences and unbox your best self to every challenge. We empower our team to take ownership, embrace ideas, and grow. If you're ready to bring energy, curiosity, and excellence to a fast-paced, multicultural team, your next adventure starts here!

The Role

As a Customer Service Executive, you will be the heart of the Smartbox brand. You won't just solve problems, you will build relationships, enable B2C partner success, and deliver seamless service across phone, email and chat.

What You’ll Do:

• Be the Brand Ambassador: Deliver exceptional support to customers and partners across all communication channels (phone, email and chat).
• Drive B2B Success: Support restaurant, hotel, and activity partners through onboarding, tool mastery, and daily operational guidance to maximize their engagement.
• Turn Challenges into wins: Efficiently resolve inquiries and complaints, turning every interaction into a positive experience.
• Add Value: Guide customers through orders, exchanges, and upsell opportunities while encouraging self-service solutions.
• Collaborate & Achieve: Maintain precise contact logs, uphold schedule reliability, and work closely with your team to hit quality and performance KPIs.

What We’re Looking For:

• Language Skills: Native or fluent Danish (written & spoken) + strong professional English.
• Experience: Background in Customer Service or B2B Partner Support (is a plus).
• Tech-Savvy & Multitasker: Comfortable navigating multiple tools (e.g., Salesforce) and logging notes while communicating in real time.
• Problem-Solver: Detail-oriented, proactive, and logical thinker who stays calm in a fast-paced environment.
• Positive Energy: A team player with strong work ethic, curiosity, and a genuine passion for helping people.

What We Offer:

• Work-Life Balance: Enjoy a stable, fixed schedule alongside a flexible hybrid working setup.
• Prime Location: Work from our Carcavelos office (with private shuttle from Lisbon center) in a supportive, dynamic, and multicultural environment.
• Growth & Impact: Work with the market leader, develop key B2B/B2C skills, and shape your career path.