Customer Service Advisor (Polish)

NEPSE Trading; Lisboa; Híbrido; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Initial training

Meal allowance

Health & wellbeing initiatives

Resumo da oferta

NEPSE Trading in Lisbon is hiring a Polish-speaking Customer Service Advisor for a remote, full-time position. You will handle inbound calls and emails, deliver outstanding service, and manage orders and account changes.

The role requires native Polish proficiency, strong English, and a customer-focused mindset. You will join an international team with training, mentoring, and wellbeing initiatives.

Qualificações

• Native-level proficiency in Polish with excellent written communication skills.
• Good command of English (minimum B2).
• Strong customer service and communication skills.
• Customer-focused approach with attention to detail.
• Experience in cross-selling is an advantage.

Responsabilidades

• Provide customer support via inbound calls and emails.
• Deliver exceptional service and ensure customer satisfaction.
• Handle enquiries by phone and email; communicate product information.
• Process orders and manage account changes.
• Identify cross-selling opportunities where relevant.

Conhecimentos

Polish language

English (B2+)

Customer service

Communication

Attention to detail

Cross-selling

Descrição da oferta de emprego

## About the roleDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisor for their office in Lisbon. Position: Customer Service Advisor Location: Lisbon, Portugal Work model: Remote Employment type: Full-time DUTIES AND### RESPONSIBILITIESProvide customer support through inbound calls and emails Deliver exceptional customer service and ensure customer satisfaction Handle customer enquiries via phone and email Strive for continuous improvement in customer satisfaction Prepare, maintain and review purchasing files accurately Communicate with customers via email or chat to provide product information Process customer orders Manage account cancellations Address and resolve customer complaints Identify cross-selling opportunities where relevant.### REQUIREMENTSNative-level proficiency in Polish, with excellent written communication skills Good command of English (minimum B2 level) Strong customer service skills Excellent communication skills Customer-focused approach Ability to handle customer enquiries professionally Strong attention to detail and accuracy Ability to manage customer complaints effectively Experience in cross-selling is an advantage.### BENEFITSModern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace Full-time employment in Lisbon Opportunity to work with a renowned international pet supplies company International and multicultural working environment Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance And much more!!! Originally posted on Himalayas## Required skillsCustomer Service AdvisorCustomer SupportPolish LanguageBPO ServicesPolish Speaking Customer Service RepresentativePolish Speaking Customer Support RepresentativeBilingual Polish English Customer Support SpecialistPolish Customer ServicePolish Speaking Customer SupportCustomer Serviceenglish\\_languageLocation: Portugal