Polish Speaking Customer Advisor

Ignite; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive Paid Training

Career Progression

Multicultural Environment

Office Amenities

Resumo da oferta

Ignite in Lisbon, Portugal is seeking a Polish-speaking Customer Service Advisor to join our on-site team. You will be the first contact for Polish-speaking clients, handling emails, phone, and live chat, and helping resolve inquiries with empathy.

This full-time role offers a rotating shift pattern (5 days, 8 hours) between 07:00 and 21:00, native/fluent Polish plus at least B2 English, comprehensive paid training, and a path for career progression in a multicultural environment.

Qualificações

• Polish native or fluent (written and spoken).
• English at least B2 level for training and system use.
• Excellent interpersonal and problem-solving abilities.
• Willingness to work in a rotational shift (5 days/week, 8 hours/day, 07:00–21:00).
• On-site work in Lisbon, Portugal.

Responsabilidades

• Assist Polish-speaking customers via email, phone, and live chat.
• Identify needs, troubleshoot issues, and provide effective solutions.
• Maintain high service quality with clear, empathetic communication.
• Record interactions and account details in the CRM accurately.
• Collaborate with team members and leads to improve service delivery.

Conhecimentos

Polish language

English proficiency

Communication skills

Flexibility

On-site work

Descrição da oferta de emprego

Job Title: Polish-Speaking Customer Service Advisor

Location: Lisbon, Portugal (Fully On-Site)

Employment Type: Full-Time (40 hours/week)

Work Schedule: Rotational shifts (5 days a week, 8 hours a day, scheduled between 07:00 and 21:00)

Languages Required: Native or Fluent Polish & Professional English (B2+)

About the Role

Are you fluent in Polish and looking to start or expand your career in one of Europe's most vibrant, sun-drenched capital cities? We are looking for an enthusiastic and customer-focused Polish-Speaking Customer Service Advisor to join our multicultural team in Lisbon, Portugal.

In this role, you will serve as the first point of contact for Polish-speaking clients, providing high-quality support through various communication channels (email, phone, and chat). You will help customers resolve inquiries, navigate products or services, and deliver a seamless end-to-end customer experience.

Key Responsibilities

• Customer Support: Assist Polish-speaking customers with queries regarding accounts, orders, service updates, and general information via email, phone, and live chat.
• Problem Resolution: Identify customer needs, troubleshoot issues, and provide accurate, effective solutions in a timely and professional manner.
• Service Quality: Maintain high standards of customer satisfaction by delivering polite, clear, and empathetic communication.
• Systems & Logging: Accurately record customer interactions and account details in the internal database/CRM system.
• Team Collaboration: Work closely with colleagues and team leads to continuously improve service delivery and share best practices.

Requirements

Essential Criteria

• Language Skills: Native or fluent proficiency in Polish (written and spoken), alongside a minimum B2 level in English for training, internal communication, and system usage.
• Technical Aptitude: Basic computer literacy and comfort navigating digital tools and CRM systems.
• Communication: Excellent interpersonal, active listening, and problem-solving skills.
• Flexibility: Willingness to work in a rotational shift system (5 days per week, 8 hours per day, covering time windows between 07:00 and 21:00).
• Work Arrangement: Willing to work fully on-site in Lisbon.

Experience & Background

• Prior experience in customer service, retail, or hospitality is a plus, but not mandatory. Full training will be provided to help you succeed!

Compensation & Benefits Package

Candidates can choose between two tailored contract options depending on whether they require relocation support to Lisbon:

• Option A: With Relocation Package (Ideal for candidates moving to Lisbon)
  • Gross Base Salary: €1,050.00 / month (paid 12 months per year).
  • Accommodation Included: Private bedroom in a company-provided shared apartment, with all utility bills (water, electricity, gas, internet) fully covered.
  • Flight Reimbursement: Initial flight ticket to Lisbon reimbursed upon completion of the probationary period.
• Option B: Without Relocation Package (Ideal for candidates already living in Lisbon)
  • Gross Base Salary: €1,237.83 / month (paid 12 months per year).

Additional Perks & Benefits:

• Comprehensive Paid Training: Fully paid initial onboarding program to equip you with all necessary tools and product knowledge.
• Career Progression: Clear pathways for internal mobility, leadership roles, and professional development in a growing global company.
• Multicultural Environment: Vibrant work culture with team-building events, activity clubs, and a friendly international community.
• Office Amenities: Modern on-site facilities located conveniently in Lisbon with easy access to public transportation.

Why Lisbon?

Lisbon is renowned for its high quality of life, mild climate with over 300 days of sunshine a year, rich culinary scene, and vibrant international expat community. Living and working here offers the perfect balance between professional growth and an outdoor lifestyle along the Atlantic coast.