Customer Service Advisor

Cross Border Talents; Lisboa; Presencial; EUR 14 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

€1,000 welcome bonus

Food allowance

Attendance bonus

Private health insurance

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Service Advisor to provide high-quality support to Polish-speaking customers across channels in a fast-paced, multicultural environment.

You will join an international team in Portugal, using Polish and English daily, with onboarding, training, and a welcome package including benefits such as a health plan and bonuses. The role is based on-site in Lisbon and offers opportunities for career growth.

Qualificações

• Fluent Polish language required.
• Good command of English.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Good computer and multitasking skills.
• Problem-solving mindset and attention to detail.
• EU work authorization required.

Responsabilidades

• Provide professional customer support in Polish via multiple channels.
• Handle customer inquiries efficiently and in line with quality standards.
• Resolve customer issues and provide accurate information and solutions.
• Maintain a customer-focused approach while meeting performance objectives.
• Ensure a positive customer experience during every interaction.
• Collaborate with colleagues and internal teams to achieve service goals.
• Accurately document customer interactions and follow internal procedures.

Conhecimentos

Polish language

English language

Customer service

Multitasking

Problem solving

EU work authorization

Descrição da oferta de emprego

About the Role

Join an international customer service team in Lisbon and provide high-quality support to Polish-speaking customers. As a Customer Service Advisor, you will assist customers with their inquiries while delivering an excellent service experience in a fast-paced and multicultural environment.

This is a great opportunity for Polish speakers looking to build an international career in Portugal while working with a leading global customer experience company.

Key Responsibilities

• Provide professional customer support in Polish via multiple communication channels.
• Handle customer inquiries efficiently and in line with quality standards.
• Resolve customer issues and provide accurate information and solutions.
• Maintain a customer-focused approach while meeting performance objectives.
• Ensure a positive customer experience during every interaction.
• Collaborate with colleagues and internal teams to achieve service goals.
• Accurately document customer interactions and follow internal procedures.

Requirements

Key Requirements

• Fluent Polish language skills.
• Good English communication skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Good computer and multitasking skills.
• Problem-solving mindset and attention to detail.
• EU work authorization required.

Preferred Skills

• Previous customer service or contact center experience.
• Experience working in an international environment.
• Strong interpersonal and relationship-building skills.

What We Offer

• €1,000 welcome bonus.
• Food allowance
• Attendance bonus
• Private health insurance after contract signature.
• Comprehensive onboarding and training program.
• International and multicultural work environment.
• Career development and growth opportunities.
• Modern office facilities in Lisbon.
• Portuguese employment contract with holiday and Christmas allowances.
• Opportunity to live and work in Portugal's vibrant capital city.

Schedule

• Location: Lisbon, Portugal
• Work Model: On-site
• Schedule: Rotational shifts, Monday to Sunday
• Working Hours: Between 07:00 and 23:00
• Two rotational days off per week
• Future transition to a 24/7 operation may occur