Customer Service Advisor – Dutch Market

Workster Jobs; Porto; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Shared accommodation option

Travel reimbursement up to €400

Resumo da oferta

Workster Jobs is seeking Dutch-speaking Customer Service Advisors to work onsite in Porto. This full-time role involves responding to customer inquiries related to innovative tech gadgets and social media platforms. Ideal candidates are service-oriented individuals who thrive in fast-paced, tech-savvy environments.

Qualifications include native Dutch proficiency and excellent written communication skills. The company offers private health insurance from day one, shared accommodation for international hires, and travel reimbursement after six months.

Qualificações

• Native or near-native Dutch and English at B2 level.
• Experience in tech support or digital advertising is an asset.
• Strong adaptability and attention to detail.

Responsabilidades

• Respond to customer inquiries via email and chat.
• Support users with technical questions and troubleshooting.
• Follow SOPs and maintain service quality.

Conhecimentos

Dutch language proficiency (C2)

English language proficiency (B2)

Excellent written communication

Tech support experience

Social media knowledge

Descrição da oferta de emprego

Workster is partnering with a global leader in customer experience to recruit Dutch-speaking Customer Service Advisors for a project focused on innovative tech gadgets and social media platforms. Based on-site in Porto, this role is ideal for service‑oriented individuals who enjoy solving customer issues and working in a fast‑paced, tech‑savvy environment.

Your Role

• Respond to customer inquiries via email and chat with clarity and professionalism
• Support users with technical questions, troubleshooting, and product‑related issues
• Follow standard operating procedures (SOPs) and elevate complex cases when needed
• Maintain service quality by meeting SLAs, accuracy, and communication standards
• Participate in ongoing training, feedback sessions, and performance reviews
• Adapt to evolving tools and procedures in a fast‑paced digital environment

Your Qualifications

• Native or near‑native Dutch (C2) and English at B2 level
• Excellent written communication skills and ability to handle multiple chats/tickets
• Experience in tech support, social media, or digital advertising is an asset
• Ability to understand and troubleshoot complex product inquiries
• Strong adaptability, flexibility, and attention to detail
• Minimum availability for a 6‑month contract, with shift flexibility
• Willing to work rotative shifts (including weekends)

The Offer

• Full‑time, on‑site role in vibrant Porto
• Access to private health insurance from day 1 (NIF & NISS required)
• Shared accommodation option for international hires (up to 12 months)
• Travel reimbursement up to €400 after 6 months of employment
• Modern workspace, continuous training, and a multicultural team culture
• Opportunity to grow in a future‑forward tech environment supporting global users