Customer Representative (English-speaking) - Iconic Motorcycle Brand

Concentrix; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Central location in Lisbon

Bring-a-friend bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix in Lisbon, Portugal is seeking a Customer Representative (English-speaking) to handle inbound calls, chats, emails, and social media. You’ll act as the primary liaison, explain program benefits, and assist with member orientations while delivering quality service for a globally admired motorcycle brand.

Role emphasizes customer experience, brand loyalty, and collaboration with the network. On-site role with full training and career development opportunities.

Qualificações

• Have a high level of English (B2) - both written and oral.
• Passionate about motorcycles is a plus.
• Good typing and computer skills (MS Office).
• Tech-savvy with ability to learn new software quickly.
• Ability to explain complex concepts clearly.
• Previous experience in a customer service center is an advantage, but not required.

Responsabilidades

• Manage inbound calls, real-time chat, email support and social media interactions.
• Serve as primary liaison for members, providing information on programs and benefits.
• Answer questions about Motor Clothes, merchandising, and parts & accessories.
• Inform community about rallies, events, and social gatherings to drive engagement.
• Assist in managing contacts from dealerships and partnerships within the network.
• Address customer complaints with empathy and a Make Things Right attitude.

Conhecimentos

English (B2)

Typing skills

MS Office proficiency

Tech-savvy

Explain complex concepts clearly

Customer service experience (preferred

Descrição da oferta de emprego

Job Title

Customer Representative (English-speaking) - Iconic Motorcycle Brand

Job Title

Customer Representative (English-speaking) - Iconic Motorcycle Brand

Job Description

Experience the power of a game-changing career! Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

This is more than a customer service role—it’s a chance to build a career while working closely with a globally admired motorcycle brand, where passion, performance, and customer experience ride side by side.

What You Will Do In This Role

• Manage inbound calls, as well as real-timechat, emailsupport, and social media, ensuring every interaction feels like a professional and friendly greeting.
• Act as the primary liaison for members. You will provide information on programs, membership benefits, and assist with new member orientations.
• Answer detailed questions regarding Motor Clothes, general merchandising, and parts and accessories (P&A).
• Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.
• Assist in managing contacts from dealerships, providing support for "how-to" questions, and facilitating partnerships within the network.
• Address customer complaints with empathy and a "Make Things Right" attitude to ensure continued brand loyalty.

Your Qualifications

• Have a high level of English (B2) - Both written and oral
• Are genuinely passionate about motorcycles. (Active riders and motorcycle enthusiasts are strongly preferred)
• Have good typing and computer skills (MS Office applications)
• Are tech-savvy, with the ability to quickly learn new software and tools
• Have the ability to explain complex concepts clearly and concisely
• Previous experience in a customer service center is an advantage, but not required

What’s In It For You

• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.