Customer Order Associate - 1 year mission

Michael Page; Amadora; Híbrido; EUR 22 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health insurance

Hybrid work model

Resumo da oferta

Michael Page is recruiting for a role based in Portugal (Lisbon area) focused on Order Management and Customer Service within a multinational diagnostics context. The role requires SAP experience, strong Excel/CRM skills, and fluency in Portuguese with English proficiency.

The position offers a 12-month contract, a hybrid work model, and a monthly salary of 2,000€–2,200€ with meal card and health insurance.

Qualificações

• BA degree in relevant areas.
• Experience in order entry or customer service preferred.
• Proficiency in SAP highly desirable.
• Strong Excel and CRM/Google Suite skills.
• Fluent in Portuguese with good command of written and spoken English; Spanish a plus.

Responsabilidades

• Order Management: entering and verifying customer orders in SAP/ERP.
• Customer Interaction: confirming orders, providing status updates and handling inquiries.
• Logistics & Claims: managing reception and resolution of logistic claims with carriers.
• Operational Coordination: monitoring IDOCs, analyzing backorders, and coordinating with planning/warehouse teams.
• Process Improvement: assisting in SOP development and digitizing processes.
• Cross-Functional Support: assisting Tender Coordinators and Credit Management to resolve billing issues.

Conhecimentos

SAP

Excel

CRM

Google Suite

Portuguese

English

Attention to detail

Urgency

Problem solving

Planning

Communication

Formação académica

BA Degree

Descrição da oferta de emprego

Client Details

Our client is a multinational Diagnostic Company with offices in Portugal.

Description

The key responsibilities will be:

Order Management: Accurately entering and verifying customer orders within the SAP/ERP system.

Customer Interaction: Confirming orders, providing status updates, and handling inquiries regarding product availability and shipments.

Logistics & Claims: Managing the reception and resolution of logistic claims and coordinating directly with carriers.

Operational Coordination: Monitoring IDOCs, analyzing backorders, and managing supply "bottlenecks" in coordination with Spanish planning and warehouse teams.

Process Improvement: Assisting in the development of Standard Operating Procedures (SOPs) and identifying ways to enhance efficiency through digital tools.

Cross-Functional Support: Working with Tender Coordinators and Credit Management to resolve billing or payment discrepancies.

Profile

The successful candidate will have the following profile:

BA Degree in relevant areas;

Proven previous experience in order entry, customer service, or a related field is preferred;

Proficiency in SAP is highly desirable.

Strong knowledge of Excel and CRM system and Google suite

Must be fluent in Portuguese with a good command of written and spoken English. Knowledge of Spanish is a preferred asset.

Exceptional attention to detail and accuracy in data entry

A strong sense of urgency and a focus on meeting or exceeding customer expectations.

Problem Solving: Sound decision-making skills and the ability to resolve logistics issues effectively.

Excellent planning and organisational skills to manage complex back-orders and coordination tasks.

Strong communication skills and the ability to build trustful relationships with colleagues and external partners and customers.

Job Offer

12 months contract via Michael Page

Monthly salary range between 2.000€ and 2.200€

Meal allowance paid in a meal card

Health Insurance

Hybrid work model

Desired Skills and Experience

• BA Degree in relevant areas;
• Proven previous experience in order entry, customer service, or a related field is preferred;
• Proficiency in SAP is highly desirable.
• Strong knowledge of Excel and CRM system and Google suite
• Must be fluent in Portuguese with a good command of written and spoken English. Knowledge of Spanish is a preferred asset.
• Exceptional attention to detail and accuracy in data entry
• A strong sense of urgency and a focus on meeting or exceeding customer expectations.
• Problem Solving: Sound decision-making skills and the ability to resolve logistics issues effectively.
• Excellent planning and organisational skills to manage complex back-orders and coordination tasks.
• Strong communication skills and the ability to build trustful relationships with colleagues and external partners and customers.