Customer Expert

CB Talents; Odivelas; On-site; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Meal allowance (€7/day)

Paid training

Apartment housing option

Productivity bonus

Job summary

CB Talents in Lisbon is hiring Turkish-speaking Operations Customer Experts to support content creators and influencers on a leading social networking platform. The role focuses on subscription and account management, technical troubleshooting, and marketing tools, with a multilingual team environment.

You will participate in a 10-day English-language training covering products, tools, and support channels.

Qualifications

• Turkish-speaking with strong communication skills.
• Experience in customer support or related platforms is a plus.
• Ability to work in a multilingual team and handle inquiries across channels.

Responsibilities

• Support content creators and influencers on subscription management, account management, and marketing tools.
• Make outbound calls to confirm customers understood information shared.
• Help clients maximize the platform’s products and tools.
• Identify trends and resolve issues impacting multiple SMB clients.

Skills

Turkish language fluency

Customer support

Multilingual teamwork

Job description

Do you speak Turkish, love social media, and want to build an international career in tech, in Lisbon?

We're hiring Turkish-speaking Operations Customer Experts to support content creators and influencers on one of the world's best-known social networking platforms, used by millions of people every day.

What you'll do

• Support content creators and influencers on subscription management, account management, technical troubleshooting and marketing tools
• Make outbound calls to confirm customers understood the information shared
• Help clients get the most from the platform's products and tools
• Spot trends and solve problems affecting multiple small and medium business clients
• Work in a fast-paced, innovative, multilingual team

What you get

• Paid training: 10 days, 8 hours per day, in English, covering the client's products, tools, and phone, email and chat support
• Salary:
  • With company apartment: €1,338.66 total package (€1,138.66 cash + €200 apartment benefit)
  • Without apartment: €1,436.16 cash
  • Includes base salary, Christmas and holiday allowances (paid monthly) and a €7/day meal allowance
• Potential productivity bonus based on performance and attendance
• Health insurance from day one
• Vacation: up to 20 days in your first year, 22 days per year after that, plus a compensation day if you work a Portuguese public holiday
• Contract: 12-month fixed term, becoming permanent after 2 years
• Location: a modern office in Lisbon with a cafeteria, lounge and meeting rooms, close to metro, train and bus connections

Schedule:

40 hours per week, rotating shifts, Monday to Sunday