Customer Experience Animator and Sales Associate

Another World - Lisboa | VR-ARENA.PT; Lisboa; Presencial; EUR 13 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stable full-time role

Training and onboarding

Growth in responsibilities and income

Resumo da oferta

A local entertainment venue in Lisbon is seeking a Customer Service and Sales Professional. Responsibilities include welcoming guests, managing bookings, and supporting social media content. Ideal candidates are proactive, reliable, and possess strong communication skills. This full-time role offers growth potential within a modern VR environment, providing ample opportunities to influence project directions and enhance guest experiences.

Qualificações

• Comfortable with a fast-paced environment and multitasking.
• Interest in tech and entertainment.
• Ability to shoot and edit short videos is a plus.

Responsabilidades

• Welcome guests on-site and support them online.
• Consult customers and manage bookings.
• Run pre-game briefings and ensure a high-quality experience.
• Collect guest feedback for service improvement.
• Help create simple on-site content for stories and videos.
• Identify influencers and coordinate partnerships for events and activations.
• Run pre-event briefings and ensure a high-quality guest experience.
• Keep spaces clean, organized, and ready for guests.

Conhecimentos

Proactive

Reliable

Strong communication

Customer-first mindset

Multitasking

Descrição da oferta de emprego

Location: Lisbon

Job Type: Full-time, offline, Recibos Verdes

Trial period: 3 months

Working hours

Arena hours

Weekdays: 12:00–21:00

Preferred weekly schedule for this role

Friday and Saturday off

Schedule may be adjusted as the project evolves

What you will do

Customer service and sales

• Welcome guests on-site and support them online
• Consult customers, manage bookings, and guide them from first contact to visit
• Upsell add-ons and packages
• Improve conversion from inquiry to booking

Social media support

• Help create simple content for stories and short videos
• Participate in content creation on-site and suggest ideas

Partnerships and collaborations

• Identify and coordinate with influencers and partners
• Support collaborations from idea to execution

Game session operations

• Run pre-game briefings, support sessions, ensure high-quality experience

Events

• Support birthdays, group visits, and corporate events

Feedback and improvement

• Collect guest feedback and suggest improvements for service, processes, and games

Operational support

• Keep play and waiting areas clean, organized, and ready for guests

Who we are looking for

• Proactive, reliable, and responsible
• Comfortable with a fast-paced environment and multitasking
• Customer-first mindset and strong communication
• Interested in tech and entertainment

Nice to have

• Ability to shoot and edit short videos for Reels, Stories, TikTok
• Confidence being on camera

What we offer

• Stable full-time role in a growing project
• Training and onboarding: scripts, checklists, service standards
• Real influence on the project and space to implement ideas
• Growth in responsibilities and income with strong performance
• Modern VR environment with energetic events and live guest experience