Customer Care Advisor

Cross Border Talents; Lisboa; Presencial; EUR 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance from Day 1 of

Relocation support and accommodation

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, seeks a Customer Care Advisor to support small and medium businesses with online advertising. You will assist clients via phone, email, and chat, troubleshoot issues, and offer strategic guidance to optimize campaigns.

The role emphasizes relationship-building, client education on best practices, and delivering high-quality, consultative service in a fast-paced, international environment. On-site in Oeiras/Lisbon.

Qualificações

• Excellent English communication skills, both written and verbal.
• Previous experience in customer support, digital marketing, sales support, account management, or online advertising is an advantage.
• Strong interest in technology, digital marketing, and online advertising solutions.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to work in a fast-paced, target-oriented environment.
• EU work authorization required.
• Experience supporting business clients is a plus.
• Understanding of online advertising or digital marketing concepts.

Responsabilidades

• Provide support to business clients via phone, email, and chat.
• Troubleshoot issues and deliver efficient, high-quality solutions.
• Build strong relationships with key decision-makers and act as a trusted advisor.
• Understand client business objectives and recommend suitable advertising solutions.
• Provide strategic campaign guidance and educate clients on best practices.
• Help customers maximize the value of online advertising products and services.
• Ensure high levels of customer satisfaction through quality support and consultative service.
• Collaborate with internal teams to deliver seamless customer experiences.

Conhecimentos

English proficiency

Customer support

Digital marketing knowledge

Technology interest

Problem solving

Communication skills

Descrição da oferta de emprego

About the Role

Join an international team supporting small and medium-sized businesses in the dynamic world of online advertising. As a Customer Care Advisor, you will help business clients optimize their advertising strategies while providing expert support through phone, email, and chat channels.

This is an excellent opportunity for candidates interested in digital marketing, online advertising, and technology who want to build a career in a fast-paced international environment.

Key Responsibilities

• Provide support to business clients via phone, email, and chat.
• Troubleshoot issues and deliver efficient, high-quality solutions.
• Build strong relationships with key decision-makers and act as a trusted advisor.
• Understand client business objectives and recommend suitable advertising solutions.
• Provide strategic campaign guidance and educate clients on best practices.
• Help customers maximize the value of online advertising products and services.
• Ensure high levels of customer satisfaction through quality support and consultative service.
• Collaborate with internal teams to deliver seamless customer experiences.

Requirements

Key Requirements

• Excellent English communication skills, both written and verbal.
• Previous experience in customer support, digital marketing, sales support, account management, or online advertising is an advantage.
• Strong interest in technology, digital marketing, and online advertising solutions.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to work in a fast-paced, target-oriented environment.
• Customer-focused mindset with strong attention to detail.
• EU work authorization required.

Preferred Skills

• Experience supporting business clients.
• Understanding of online advertising or digital marketing concepts.
• Strong analytical thinking and consultative approach.Ability to quickly learn new tools, products, and processes.

What We Offer

• Work on a globally recognized technology and online advertising project.
• Comprehensive paid training and onboarding program.
• Private health insurance from Day 1 of employment.
• Relocation support and accommodation assistance for candidates moving to Portugal.
• Monday to Friday schedule with no night shifts.
• International and multicultural work environment.
• Professional development and long-term career growth opportunities.
• Modern office facilities in Oeiras, Lisbon.
• Performance-based incentives and attractive benefits package.
• Holiday and Christmas allowances paid monthly.
• Potential pathway to long-term and permanent employment.
• The opportunity to live and work in Lisbon, one of Europe's most desirable destinations.

Schedule

• Location: Oeiras, Lisbon, Portugal
• Work Model: On-site
• Schedule: Monday to Friday
• Working Hours: Between 08:0:00 and 18:00
• 40 hours per week
• 8-hour shifts plus lunch break
• 22 vacation days per year according to Portuguese labor law