Customer Assistance Representative – German

Nomadify; Braga; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Structured onboarding

International team

Resumo da oferta

Nomadify is seeking a German-speaking customer service professional to join our international team. You will be the primary contact for German customers by phone, email and chat, delivering timely, accurate support in line with SLAs and resolving inquiries while maintaining high satisfaction.

Document interactions in CRM, follow internal policies and quality standards, and contribute to process improvements. Relocation support may be available; EU work eligibility required.

Qualificações

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Experience in customer service, contact center, or client-facing roles preferred.
• Strong problem-solving and communication skills.
• Structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsabilidades

• Serve as the primary contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with SLAs.
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Conhecimentos

German language proficiency

English communication

Customer service

Problem solving

KPI discipline

Professionalism

Relocation willing

Descrição da oferta de emprego

Required Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization

Relocation support

may be provided in line with company policy

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country