German-Speaking Client Support Representative

Nomadify; Lisboa; Presencial; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Performance bonus

Structured onboarding and training

International environment

Career development

Resumo da oferta

Nomadify is hiring for a German-speaking customer support role in Portugal. You will be the primary contact for German-speaking customers via phone, email, and chat, delivering timely and professional assistance while meeting defined SLAs.

The role emphasizes problem-solving, high customer satisfaction, and strict adherence to internal policies in an on-site setting with relocation support available.

Qualificações

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.

Responsabilidades

• Serve as the primary contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with SLAs.

Conhecimentos

German proficiency

English communication

Customer service

Problem solving

KPI-driven

Professionalism

Relocation-ready

On-site work

Descrição da oferta de emprego

Required Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization

Relocation support

may be provided in line with company policy

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country