Junior German Speaking Customer Service Representative

CallForTalents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Paid training

Career growth opportunities

Resumo da oferta

CallForTalents in Lisbon is seeking a customer support specialist to assist our German-speaking customers and collaborate with English-speaking teams. The role involves handling inquiries by phone, email, and chat, resolving product and order questions, and providing clear, efficient solutions.

You will work on-site in Lisbon with paid training, a competitive salary, private health insurance, and opportunities for career growth in a multicultural environment.

Qualificações

• Fluent German (C2) and strong English (B2) communication.
• Willingness to work rotating shifts, including weekends.
• No prior experience required; entry-level welcome.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Provide product, order, and technical support.
• Escalate complex issues to the appropriate team.
• Maintain CRM records of interactions and solutions.

Conhecimentos

German (C2)

English (B2)

Descrição da oferta de emprego

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide support for product-related questions, order issues, and technical troubleshooting.
• Escalate complex or unresolved issues to the appropriate team.
• Ensure customer satisfaction by offering clear, helpful, and efficient solutions.
• Maintain accurate records of customer interactions and solutions within the CRM system.

Requirements

• Fluent in German (C2 level) and strong communication skills in English (minimum B2 level).
• Excellent problem-solving skills and attention to detail.
• Ability to adapt to a rotational schedule, including weekends and public holidays.
• No previous experience required – entry-level candidates welcome!
• Must be available to work on-site in Lisbon.

What We Offer

• Competitive salary and benefits package.
• Private health insurance.
• Paid training to ensure your success in the role.
• A multicultural and supportive work environment.
• Opportunities for career growth and advancement within the company.