Customer Advisor (French Speaking)

Cross Border Talents; Guimarães; Sur place; EUR 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Daily meal allowance

Comprehensive training and integration

Résumé du poste

Cross Border Talents is hiring French-speaking Customer Advisors to join on-site teams in Braga and Aveiro, Portugal. You will handle customer inquiries about credit products, assess financing requests, and deliver tailored financial solutions for a major international financial brand.

Requirements include native or near-native French, prior sales or strong commercial mindset, and the ability to work in a multiple location on-site setup. Local candidates only with no relocation support.

Qualifications

• Native or C2-level proficiency in French.
• Prior sales or strong commercial mindset.

Responsabilités

• Handle inbound inquiries by phone regarding credit products and new financing requests.
• Assess customer needs and propose tailored financing solutions.
• Identify and develop commercial opportunities in inbound/outbound interactions.
• Build and maintain strong customer relationships with high standards of excellence.
• Manage customer accounts and documentation with accuracy, integrity and confidentiality.

Connaissances

French language proficiency

Sales aptitude

Customer service experience

Communication skills

Active listening

Problem solving

Description du poste

Customer Advisor (French Speaking)

Locations: Braga & Aveiro, Portugal (Brick & Mortar / On-site)

Target Market: French Market

Relocation: None (Local candidates only)

Are you fluent in French, sales-oriented, and looking to build a career in the banking and financial sector? We are hiring French-Speaking Customer Advisors to join on-site teams in Braga and Aveiro!

In this role, you will handle customer inquiries regarding credit products, assess financing requests, and deliver tailored financial solutions for a major international financial brand.

Key Responsibilities:

• Handle inbound inquiries by phone regarding existing credit products and new financing requests.
• Assess customer needs, provide reassurance, and recommend tailored financing solutions.
• Maximize inbound and outbound interactions by identifying and developing commercial opportunities.
• Build and maintain strong, long-term customer relationships following strict standards of excellence.
• Manage customer accounts and documentation with high accuracy, integrity, and confidentiality.

Candidate Requirements:

• Mandatory: Native or C2-level proficiency in French.
• Mandatory: Previous experience in sales OR a strong sales aptitude/commercial mindset.
• Previous contact center or customer service experience is a strong advantage.
• Excellent communication skills, active listening, and problem-solving abilities.
• Resilience, adaptability, and the ability to work under pressure in a team environment.

Location & Eligibility Criteria (Strict):

• Must currently reside in Portugal.
• Must live in or near Braga or Aveiro (within a 50 km radius of the office).
• Please note: No relocation package or accommodation assistance is provided. Candidates requiring relocation or living outside the specified radius will not be considered.

What Is Offered:

• Daily Meal Allowance (€7.63 per worked day).
• Comprehensive training and integration into a global financial sector setup.
• Stable local employment opportunity in a dynamic team environment.