Customer Advisor

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Daily Meal Allowance

Comprehensive training

Stable local employment

Job summary

Cross Border Talents is seeking a fluent French-speaking Customer Advisor to join on-site teams in Braga and Aveiro, Portugal. You will handle inquiries about credit products, assess financing requests, and offer tailored financial solutions for a major international financial brand.

The role emphasizes strong communication, problem solving, and the ability to build lasting customer relationships within a dynamic banking environment.

Qualifications

• Must have native-level or near-native French (C2)
• Experience in sales or strong sales aptitude
• Contact center or customer service experience is a plus
• Excellent communication, active listening, and problem-solving skills
• Resilience and ability to work under pressure in a team environment

Responsibilities

• Handle inbound inquiries by phone regarding credit products and financing requests
• Assess customer needs and recommend tailored financing solutions
• Identify and develop commercial opportunities through interactions
• Build and maintain strong customer relationships with high standards of excellence
• Manage customer accounts and documentation with accuracy and confidentiality

Skills

French language

Sales experience

Customer service

Job description

Customer Advisor (French Speaking)

Locations: Braga & Aveiro, Portugal (Brick & Mortar / On-site)

Target Market: French Market

Relocation: None (Local candidates only)

Are you fluent in French, sales-oriented, and looking to build a career in the banking and financial sector? We are hiring French-Speaking Customer Advisors to join on-site teams in Braga and Aveiro!

In this role, you will handle customer inquiries regarding credit products, assess financing requests, and deliver tailored financial solutions for a major international financial brand.

Key Responsibilities:

• Handle inbound inquiries by phone regarding existing credit products and new financing requests.
• Assess customer needs, provide reassurance, and recommend tailored financing solutions.
• Maximize inbound and outbound interactions by identifying and developing commercial opportunities.
• Build and maintain strong, long-term customer relationships following strict standards of excellence.
• Manage customer accounts and documentation with high accuracy, integrity, and confidentiality.

Candidate Requirements:

• Mandatory: Native or C2-level proficiency in French.
• Mandatory: Previous experience in sales OR a strong sales aptitude/commercial mindset.
• Previous contact center or customer service experience is a strong advantage.
• Excellent communication skills, active listening, and problem-solving abilities.
• Resilience, adaptability, and the ability to work under pressure in a team environment.

Location & Eligibility Criteria (Strict):

• Must currently reside in Portugal.
• Must live in or near Braga or Aveiro (within a 50 km radius of the office).
• Please note: No relocation package or accommodation assistance is provided. Candidates requiring relocation or living outside the specified radius will not be considered.

What Is Offered:

• Daily Meal Allowance (€7.63 per worked day).
• Comprehensive training and integration into a global financial sector setup.
• Stable local employment opportunity in a dynamic team environment.