Customer Advisor

Cross Border Talents; Terras de Bouro; Presencial; EUR 12 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Daily meal allowance

Training and onboarding

Stable local employment

Resumo da oferta

Cross Border Talents is seeking a French-speaking Customer Advisor to join on-site teams in Braga and Aveiro, Portugal. You will handle inquiries about credit products, assess financing requests, and deliver tailored financial solutions for a major international financial brand.

The role requires native or C2-level French, sales experience or strong aptitude, and the ability to work in a dynamic team at our Braga/Aveiro offices. Local residency is required, with no relocation package offered.

Qualificações

• Native or C2-level proficiency in French.
• Experience in sales or strong sales aptitude.
• Contact center or customer service experience is advantageous.
• Excellent communication, listening, and problem-solving skills.
• Resilience and ability to work under pressure in a team environment.

Responsabilidades

• Handle inbound phone inquiries about existing credit products.
• Assess customer needs and tailor financing solutions.
• Identify and develop commercial opportunities from interactions.
• Build and maintain long-term customer relationships with high standards.
• Manage customer accounts and documentation accurately and confidentially.

Conhecimentos

French proficiency (C2)

Sales mindset

Communication skills

Descrição da oferta de emprego

Customer Advisor (French Speaking)

Locations: Braga & Aveiro, Portugal (Brick & Mortar / On-site)

Target Market: French Market

Relocation: None (Local candidates only)

Are you fluent in French, sales-oriented, and looking to build a career in the banking and financial sector? We are hiring French-Speaking Customer Advisors to join on-site teams in Braga and Aveiro!

In this role, you will handle customer inquiries regarding credit products, assess financing requests, and deliver tailored financial solutions for a major international financial brand.

Key Responsibilities:

• Handle inbound inquiries by phone regarding existing credit products and new financing requests.
• Assess customer needs, provide reassurance, and recommend tailored financing solutions.
• Maximize inbound and outbound interactions by identifying and developing commercial opportunities.
• Build and maintain strong, long-term customer relationships following strict standards of excellence.
• Manage customer accounts and documentation with high accuracy, integrity, and confidentiality.

Candidate Requirements:

• Mandatory: Native or C2-level proficiency in French.
• Mandatory: Previous experience in sales OR a strong sales aptitude/commercial mindset.
• Previous contact center or customer service experience is a strong advantage.
• Excellent communication skills, active listening, and problem-solving abilities.
• Resilience, adaptability, and the ability to work under pressure in a team environment.

Location & Eligibility Criteria (Strict):

• Must currently reside in Portugal.
• Must live in or near Braga or Aveiro (within a 50 km radius of the office).
• Please note: No relocation package or accommodation assistance is provided. Candidates requiring relocation or living outside the specified radius will not be considered.

What Is Offered:

• Daily Meal Allowance (€7.63 per worked day).
• Comprehensive training and integration into a global financial sector setup.
• Stable local employment opportunity in a dynamic team environment.