Customer Advisor (Dutch speakers) - Portugal

Speakit

Portugal

Remote

EUR 11,718 - 14,508

Full time

14 days+

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Benefits offered by this job

Acomodação paga e despesas

Vale-refeição mensal

Seguro de saúde privado após 6 meses

Programas de desenvolvimento pessoal e profissional

Ambiente de trabalho diversificado

Job summary

Uma multinacional está à procura de um Customer Advisor falante de holandês em Portugal. O profissional será responsável por oferecer suporte ao cliente, engajar com clientes via chamadas e e-mails, e promover melhorias contínuas na satisfação. Oferecemos um salário competitivo, benefícios como seguro de saúde e um ambiente de trabalho multicultural, com a possibilidade de trabalhar remotamente a partir de Coimbra.

Qualifications

Nível elevado de holandês (escrito e oral) e fluente em inglês.
Habilidades de comunicação excepcionais.
Ser proativo e um ótimo jogador de equipe.

Responsibilities

Engajar com clientes para fornecer orientação e conhecimento sobre produtos e serviços.
Revisar solicitações, tomar decisões apropriadas e processar conforme necessário.
Trabalhar na melhoria contínua da satisfação do cliente.

Skills

Excelentes habilidades verbais

Fluência em inglês (B2)

Habilidade em holandês (oral e escrita)

Experiência anterior em atendimento ao cliente

Proatividade

Job description

2 days ago Be among the first 25 applicants

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Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our client's multicultural team and make a real impact on our client's business every day. We're bringing on board a Customer Advisor to provide great customer support, maintaining quality & improving the performance every day.

If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities:

If you are selected as a Dutch Speaking Customer Support Advisor, you would be responsible for the tasks below:

Engage with customers to provide guidance and knowledge of products and services by incoming calls or emails.

Review requests, make appropriate decisions, and process accordingly.

Work on continuous improvement for customer satisfaction

Requirements

To be selected as a Dutch Speaking Customer Support Advisor, you need to meet the requirements below:

Have a high level of Dutch (written and oral) and fluent in English (B2)
Having previous customer experience is a plus
Have excellent verbal and writing skills coupled with a formal and diplomatic stance
Are proactive, self-motivated, and a great team player

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

Benefits

Salary: 1050€ gross/month (12 payments) plus paid accomodation and expenses (water, electricity, internet, cleaning services) or 1300€ gross/month (12 payments) without accommodation.
Monthly meal allowance paid in voucher card (net)
Private health insurance after 6 months
Personal and career development programs and mentoring to develop skills
Possibility to participate in a growing multicultural Project
Work in a diverse environment with people from over 75 nationalities
We promote inter-company mobility to work at any of our sites around the world
Workplace: Work remote in Portugal. Candidates need to be based in Coimbra or below Coimbra
Not accepting candidates based above Coimbra

Seniority level