Crm Manager

Savills Plc; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Savills Plc seeks an experienced CRM Manager to roll out and maximise adoption of its CRM platform across the EMEA region. You will collaborate with stakeholders across countries to drive adoption, embed new ways of working, and maximise the commercial value of client data and insights.

The role focuses on engagement, training, and change management to empower colleagues to leverage CRM effectively, while partnering with business and technology teams to shape enhancements and governance.

Qualificações

• Experience implementing and driving adoption of CRM platforms.
• Strong stakeholder management across multiple countries.
• Proven ability to drive behavioural change in large, international organisations.
• Experience with data governance and delivering actionable insights.

Responsabilidades

• Lead engagement, communication, training, and change management initiatives.
• Drive CRM adoption and embed new ways of working.
• Shape future platform enhancements in partnership with business and tech teams.
• Maintain data and process governance and deliver insights that support business development.

Conhecimentos

CRM rollout

Stakeholder management

Change management

Data governance

Ferramentas

Microsoft Dynamics 365

Introhive

Descrição da oferta de emprego

We are looking for an experienced CRM Manager to support the roll‑out, adoption, and ongoing success of Savills' CRM platform (Microsoft Dynamics 365 and Introhive) across the EMEA region.

As a key member of a major business transformation programme, you will work closely with stakeholders across multiple countries to drive CRM adoption, embed new ways of working, and maximise the commercial value of client data and insights.

In this role, you will lead engagement, communication, training, and change management initiatives, helping colleagues develop the skills and confidence to leverage CRM technology effectively. You will also act as a trusted partner to business and technology teams, shaping future platform enhancements, maintaining data and process governance, and delivering insights that support business development and client growth.

The successful candidate will bring experience of CRM implementation and adoption, strong stakeholder management skills, and a proven ability to drive behavioural change across complex, international organisations. Experience with Dynamics 365, Introhive, or similar CRM platforms would be advantageous.

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