Conversational UX Architect for AI Agents

Inetum; Lisboa; Sur place; EUR 42 000 - 65 000; Plein temps

Résumé du poste

Inetum in Lisbon, Portugal, is seeking a Conversational Experience Designer to create engaging conversational experiences for AI-powered agents across text and voice channels. You will establish CX standards and guidelines to scale new AI use cases efficiently.

You will map intents, design dialogues and prompts, and collaborate with Product, Design, Engineering, and AI teams to deliver seamless user experiences while ensuring persona, tone, and behavior align with the brand.

Qualifications

• Proven experience in Conversational Design, Conversation Design, UX Writing, Service Design, or related fields.
• Experience designing conversational flows for virtual assistants, chatbots, or AI-driven solutions.
• Strong knowledge of Prompt Design and experience creating interactions for Generative AI applications.
• Ability to design effective experiences across both voice and text channels, understanding the unique characteristics and constraints of each.
• Excellent written communication skills and strong attention to detail when crafting conversational content.
• Experience creating frameworks, standards, guidelines, or best practices for user experience design.

Responsabilités

• Design conversational experiences for AI agents across text and voice channels.
• Map user intents, conversation flows, happy paths, error scenarios, fallback mechanisms, human escalation processes, and cross-channel handoffs.
• Create dialogues and develop prompts for Generative AI agents, defining persona, tone of voice, communication style, and behavioral boundaries.
• Design voice experiences considering barge-in, silence management, implicit and explicit confirmations, noise handling, accent variations, turn-taking, and the absence of visual support.
• Design text-based experiences using quick replies, cards, rich media, and define criteria for when users should be redirected to visual interfaces.
• Develop and maintain Conversational UX Guidelines to ensure consistency and scalability across conversational AI initiatives.
• Collaborate with cross-functional teams including Product, Design, Engineering, and AI teams to deliver seamless user experiences.

Connaissances

Conversational Design

Conversation Design

UX Writing

Service Design

User Experience

Prompt Design

Generative AI

Voice Design

Text Design

Outils

Voiceflow

Botpress

Description du poste

Inetum in Lisbon, Portugal, is seeking a Conversational Experience Designer to create engaging conversational experiences for AI-powered agents across text and voice channels. You will establish CX standards and guidelines to scale new AI use cases efficiently.

You will map intents, design dialogues and prompts, and collaborate with Product, Design, Engineering, and AI teams to deliver seamless user experiences while ensuring persona, tone, and behavior align with the brand.