Lead Conversational UX Designer: AI Voice & Chatbots

N-iX; Portugal; Hybrid; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

N-iX is assisting Azerbaijan's leading telecom operator to accelerate Data & AI initiatives through a secure hybrid cloud on AWS, deploying an AWS Landing Zone Accelerator and hybrid data/AI platforms under AWS MAP 2.0.

The role leads end-to-end conversational UX for the client’s flagship Customer Care Voicebot and Agentic Chatbot across Avaya, Genesys, and mobile app, defines voice personas, turn-taking, fallbacks, and escalation rules, and engineers prompts for LLMs on Bedrock/SageMaker for

Jobbeschreibung

N-iX is assisting Azerbaijan's leading telecom operator to accelerate Data & AI initiatives through a secure hybrid cloud on AWS, deploying an AWS Landing Zone Accelerator and hybrid data/AI platforms under AWS MAP 2.0.

The role leads end-to-end conversational UX for the client’s flagship Customer Care Voicebot and Agentic Chatbot across Avaya, Genesys, and mobile app, defines voice personas, turn-taking, fallbacks, and escalation rules, and engineers prompts for LLMs on Bedrock/SageMaker for