Content Reviewer - Hungarian

Accenture Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Life Insurance and Pension Plan

Free medical services at the office

Wellness programs

Flexben Program

Employee Share Purchase Plan

Udemy and Plurisight access

Flex-ability program

Job summary

Accenture Portugal is seeking Content Moderators to help keep online platforms safe by reviewing and classifying user-generated content in line with client guidelines. You will work with tools to assess text, images, and video and assist in resolving content issues while maintaining high quality and compliance.

We value resilience, attention to detail, and the ability to work in rotative shifts, weekends, and holidays.

Qualifications

• Hungarian level C1 or above.
• English level B2 or above.
• Strong coping, emotional resilience, and stress-management skills.
• Ability to work in rotative shifts, weekends and holidays.
• capability to analyze information from multiple streams and remain objective.

Responsibilities

• Review, classify and remove content according to client guidelines using dedicated tools.
• Understand and stay updated on changing client policies and guidelines.
• Investigate, resolve and relay complex content issues to the Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvements to improve quality and efficiency.
• Engage in continuous training and team discussions for role development.
• Discuss socially sensitive topics to keep communities safe.

Skills

Hungarian C1

English B2+

Resilience

Attention to detail

Critical thinking

Teamwork

Shift work

Adaptability

Education

Completed Compulsory Education

Job description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Role Details:

• Review, classify and/or remove content according to client guidelines, using specific tools and channels;
• Understand and remain updated on changing client policies and guidelines;
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team;
• Serve as an advocate for the user community;
• Participate in process improvement initiatives that improve quality and efficiency of work;
• Participate in continuous training programs and workgroup discussions for optimal development in the role;
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Basic Qualifications/Skills Needed:

• Hungarian level C1 or above
• English level B2 or above
• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Valid Work Permit for Portugal
• CV must be submitted in English
• Completed Compulsory Education (Minimum required)
• Having over 18 years of age
• Availability to work in rotative shifts, on weekends and holidays.

What We Offer

• Health insurance
• Life Insurance and Pension Plan Programs
• Free medical services at the office (Physician, Nutritionist, Psychologist)
• Wellness programs
• Flexben Program (Support for Education, Kindergarden, Training, Technology, Health)
• Employee Share Purchase Plan
• Personalized training paths and access to Udemy and Plurisight Plataforms
• Flex-ability program (financial and flexible support for people with disabilities)