Content Moderator (Spanish)

David Kennedy Recruitment; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary package with bonus

Health insurance from day one

Six-week training programme

Company-provided accommodation option

Meal allowance

Holiday allowances

International working environment

Career development opportunities

Guidance and tools to reach career pot

And much more!

Job summary

David Kennedy Recruitment, on behalf of a leading global provider of customer experience and business process outsourcing services, seeks a Spanish-speaking Content Moderator to join the Lisbon team. Review moderation decisions for a major social platform, identify quality issues, and ensure consistent policy application.

Requirements include native/fluent Spanish with strong English (B2+), analytical skills, and the ability to give constructive feedback.

Qualifications

• Native or fluent Spanish with strong written and spoken skills.
• Fluent English (B2 level or higher).
• Ability to interpret policies and apply guidelines consistently.
• Experience in content moderation or quality assurance is advantageous.
• Emotional resilience when reviewing sensitive content.

Responsibilities

• Review completed content moderation cases for accuracy and policy alignment.
• Evaluate decisions involving hate speech, violence, self-harm, and child safety.
• Identify quality issues and inconsistencies in policy application.
• Investigate root causes and suggest improvements.
• Provide constructive feedback and participate in calibration sessions.
• Apply Spanish cultural and linguistic knowledge to complex cases.
• Monitor quality trends and support moderation accuracy enhancements.
• Escalate high-risk cases through proper channels.
• Maintain confidentiality and comply with data protection standards.

Skills

Spanish fluency

English B2+

Analytical skills

Attention to detail

Strong communication

Policy interpretation

Emotional resilience

Independent work

Shift flexibility

Content moderation experience

Job description

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Content Moderator to join their team in Lisbon. The successful candidate will review content moderation decisions for a leading social media platform, identify quality issues, and ensure consistent application of platform policies and community standards.

Position: Content Moderator

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review completed content moderation cases to ensure accuracy and compliance with platform policies

• Evaluate decisions involving sensitive content, including hate speech, violence, self-harm, and child safety

• Identify quality issues, recurring errors, and inconsistencies in policy application

• Investigate root causes of errors and recommend improvements

• Provide constructive feedback to moderation teams and participate in quality calibration sessions

• Apply Spanish cultural, linguistic, and political knowledge when assessing complex cases

• Monitor quality trends and support improvements in moderation accuracy

• Escalate high-risk cases and policy-related concerns through appropriate channels

• Maintain confidentiality and comply with data protection standards.

REQUIREMENTS:

• Native/fluent Spanish both written and spoken. Fluent in English (B2 level and higher)

• Strong understanding of Spanish cultural, social, and political contexts

• Excellent analytical skills, attention to detail, and critical thinking abilities

• Strong communication skills and ability to provide constructive feedback

• Ability to interpret policies and apply guidelines consistently

• Emotional resilience when reviewing sensitive or potentially disturbing content

• Comfortable working independently and using digital tools

• Flexibility to work rotational shifts, including weekends and evenings

• Previous experience in Content Moderation, Quality Assurance, or Trust & Safety is considered an advantage.

OFFER:

• Competitive salary package with performance bonus on top

• Christmas and holiday allowances

• Meal allowance

• Health insurance from day one of employment

• Six-week training programme

• Company-provided accommodation option for eligible candidates

• International working environment and professional development opportunities

• Guidance and tools to reach career potential

• And much more!