Content Moderator Spanish Market (Live Moderation)

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Meal allowance of EUR 7 per working day

Private health insurance

Resumo da oferta

A leading recruitment agency is seeking a Content Moderator for the Spanish Market in Lisbon. This full-time role involves monitoring live-streamed content, ensuring compliance with platform guidelines, and addressing user comments. The ideal candidate must be fluent in Spanish and have a good command of English. Join a dynamic team and contribute to ensuring a positive user experience on a prominent social media platform.

Qualificações

• Ability to work in a 24/7 rotating shift schedule.
• Previous experience in content moderation is a plus.
• Possession of NIF, NISS, and valid residence card for Portugal or EU member state passport.

Responsabilidades

• Monitor live-streamed content in Spanish for compliance.
• Evaluate reported videos for policy violations.
• Moderate user comments and content titles.

Conhecimentos

Fluent in Spanish (C2 level)

Good command of English (B2 level)

Strong analytical skills

Attention to detail

Resilience

Descrição da oferta de emprego

Content Moderator Spanish Market (Live Moderation)

Job Openings Content Moderator Spanish Market (Live Moderation)

About the job Content Moderator Spanish Market (Live Moderation)

Cross Border Talents is looking for Spanish speakers (C2 to native proficiency) available immediately! Join a dynamic team working on one of the world's leading social media platforms as a Content Moderator. Your role will be crucial in ensuring a safe and positive user experience by moderating live content and enforcing platform policies. This is an exciting opportunity to be at the forefront of online content regulation while working in a fast-paced and international environment.

Start date (with initial training period) is on March 10, 2025. The job is full-time, onsite in Lisbon

Key Responsibilities:

• Monitor and review live-streamed content in Spanish to ensure compliance with platform guidelines.
• Evaluate reported videos and determine whether they violate content policies.
• Moderate user comments, appeals, and content titles/covers.
• Ensure minors under the allowed age limit are not using the live-streaming function.
• Maintain awareness of sensitive and potentially harmful content while adhering to internal policies and procedures.
• Provide accurate and timely feedback to improve moderation processes.
• Collaborate with internal teams to escalate issues when necessary.

Requirements:

• Fluent in Spanish (C2 level) both written and spoken.
• Good command of English (B2 level) training will be conducted in English.
• Ability to work in a 24/7 rotating shift schedule (including nights, weekends, and holidays).
• Strong analytical skills and attention to detail.
• Resilience and ability to handle exposure to sensitive and graphic content.
• Previous experience in content moderation, customer service, or a related field is a plus.
• Possession of NIF, NISS with a valid residence card for Portugal or EU member state passport (a MUST)

Additional Information:

Job Type: Full-time, Temporary (12-month renewable contract with potential for permanent employment after 2 years)

Job Overview:

• Full-time contract: 40 hours per week (8-hour shifts + 1-hour break).
• Employees working on Portuguese public holidays will receive a compensatory day off.
• The role involves exposure to sensitive and explicit content, including but not limited to violence, pornography, and misinformation.

If you are passionate about social media and digital safety, and you thrive in a dynamic environment, we encourage you to apply and become a key player in maintaining a safe online community!

What's on the Offer:

• Training: 10 working days of paid training in English, covering platform policies, content guidelines, and moderation tools.
• Competitive salary package, including:
  • Base salary + holiday and Christmas allowances (paid in monthly installments)
  • Meal allowance (EUR 7 per working day, net, paid in a separate card)
  • Private health insurance (after contract signature)
• Career development opportunities within the company.
• Work environment: Modern offices in Lisbon, Portugal, with an international and multicultural team.
• Relocation support (for candidates relocating from more than 100km away), including accommodation assistance.