Consulente Social Media con Italiano

Atlean World; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Fast-track career development

Multicultural work environment inLisbo

Job summary

Atlean World invites applications for a Consulente Social Media con Italiano in Lisbon, Portugal. The role focuses on delivering excellent customer support in Italian and English while representing a global brand.

You will engage with customers via phone, chat and email, resolve issues, and adhere to brand guidelines. Ideal candidates are fluent in Italian with good English, tech-curious, and possess strong communication and empathy.

Qualifications

• Fluent in Italian and good English.
• Tech-savvy and curious about the latest digital tools.
• Experience in customer support is a bonus.
• Strong communication and interpersonal skills.
• Willingness to relocate to Portugal (Lisbon area).

Responsibilities

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude.
• Resolve issues and create positive experiences for every customer.
• Follow brand guidelines and quality standards in every interaction.
• Log and update customer interactions in the relevant systems.
• Collaborate with the team to continuously improve service quality.

Skills

Italian fluency

Good English

Tech savvy

Customer orientation

Communication

Empathy

Education

High school diploma or equivalent

Job description

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience in Lisbon, Portugal for a role as a Consulente Social Media con Italiano.

Why a Consulente Social Media con Italiano role is great for your professional and personal development:

• Live in Lisbon, Portugal and embrace multicultural experiences
• Represent a global brand

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience in Lisbon, Portugal for a role as a Consulente Social Media con Italiano.

Why a Consulente Social Media con Italiano role is great for your professional and personal development:

• Live in Lisbon, Portugal and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

How your day-to-day in this role would look like:

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide

Requirements

What do you need to be successful at this job?

• Language Maestro: Fluent in Italian, good English
• Tech Savvy: Curious about the latest tech
• Customer Charmer: Experience is a bonus
• Communication Virtuoso
• Empathy Expert

Benefits

What do you need to be successful at this job?

• Language Maestro: Fluent in Italian, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• High school diploma or equivalent
• Clean criminal record
• B2+ English level
• Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)