Connectivity Field Service Engineer

Hologic; Oeiras; Remote; EUR 28,000 - 36,000; Full time

Job summary

Hologic, Inc. is seeking a Connectivity Field Service Engineer for Portugal, with a focus on connecting diagnostic and medical imaging systems to customers' IT environments.

The role supports installation, configuration, troubleshooting, and ongoing maintenance across Portugal, including Lisbon, Faro and Porto, with travel as required. You will coordinate with customer IT teams to ensure seamless connectivity, perform remote and on-site service, and maintain strong relationships while ensuring

Qualifications

• Experience supporting IT infrastructure, networks, connectivity solutions and/or technical systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-facing skills; able to manage multiple priorities.

Responsibilities

• Install and configure Hologic diagnostic and medical imaging systems with a focus on connectivity and network integration.
• Collaborate with customer IT departments for successful implementation and ongoing support of connectivity solutions.
• Troubleshoot software, network, connectivity and interface issues remotely and on-site.
• Support installation, maintenance and enhancement of hardware and software systems.
• Assist customers with laboratory information systems, PACS environments and network infrastructure troubleshooting.
• Build strong customer relationships and act as a trusted technical partner.
• Support demonstrations, exhibitions and other commercial activities as needed.
• Maintain accurate service documentation and records.
• Work independently in a field-based role while collaborating with colleagues across Iberia.

Skills

IT infra experience

Networking

Troubleshooting

Customer-facing

Portuguese/English

Driving licence

Travel willingness

Tools

PACS knowledge

SQL basics

HL7/DICOM

Job description

Connectivity Field Service Engineer - Portugal

Role location – Lisbon, Faro or Porto (Home-Based Field Role)

At Hologic, we're driven by a powerful purpose: enabling healthier lives everywhere. As a global leader in women's health and diagnostic solutions, our technologies help healthcare professionals deliver faster diagnoses, better outcomes, and improved patient care.

We're looking for a Connectivity Field Service Engineer to join our team in Portugal. This is an exciting opportunity for someone with a background in IT infrastructure, networking, technical support, healthcare IT or field service engineering who enjoys solving complex technical challenges and working directly with customers.

In this role, you'll act as the bridge between Hologic's diagnostic and medical imaging systems and our customers' IT environments, ensuring seamless connectivity, optimal system performance, and an outstanding customer experience.

Whether you're already working in healthcare technology or looking to develop specialist expertise in medical device connectivity, you'll have the opportunity to build your knowledge while working with cutting-edge technologies across Portugal and the wider Iberia region.

What You'll Be Doing

As a Connectivity Field Service Engineer, you'll provide expert technical support throughout the lifecycle of Hologic systems, from installation and implementation to troubleshooting and ongoing maintenance.

Key responsibilities include:

• Installing and configuring Hologic diagnostic and medical imaging systems, with a focus on connectivity and network integration
• Working closely with customer IT departments to ensure successful implementation and ongoing support of Hologic connectivity solutions
• Troubleshooting software, network, connectivity and interface issues both remotely and on-site
• Supporting the installation, maintenance and enhancement of hardware and software systems
• Assisting customers with laboratory information systems, PACS environments and network infrastructure troubleshooting
• Building strong customer relationships and acting as a trusted technical partner
• Supporting demonstrations, exhibitions and other commercial activities when required
• Maintaining accurate service documentation, reports and administrative records
• Working independently in a field-based environment while collaborating closely with colleagues across the Iberia region

What We're Looking For

Essential

• Experience supporting IT infrastructure, networks, connectivity solutions and/or technical systems
• Troubleshooting and problem-solving skills
• Excellent communication and customer-facing skills
• Organisational and time management abilities
• Ability to work independently and manage multiple prioritiesFluent Portuguese and good English language skills with Spanish being advantageous
• Full driving licence and willingness to travel

Desirable

• Experience within healthcare IT, medical devices, diagnostics or laboratory environments.
• Knowledge of networking, systems integration and interface troubleshooting.
• Experience with PACS, DICOM, HL7 or ASTM protocols.
• Understanding of SQL databases.

Salary: Euro 28,000 – 36,000 gross per year

The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances

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