Concierge & Guest Experience — Accommodation + Visa Included

Peaknet; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Accommodation in Funchal

Visa provided

Airfare to join the team

Job summary

Peaknet in Funchal, Portugal, is seeking a Concierge to provide outstanding guest service and guidance throughout their stay. You will assist with arrivals, bookings, and inquiries while ensuring a memorable experience with attention to detail.

The role requires strong English communication, local area knowledge, and flexibility to work weekends and holidays in a dynamic hotel environment. Accommodation and visa support are offered as part of the package.

Qualifications

• Previous concierge or guest services experience required.
• Excellent English communication skills; other languages a plus.
• Familiarity with Funchal and surrounding areas preferred.
• Willingness to work weekends and holidays.

Responsibilities

• Greet guests upon arrival with a warm, professional demeanor.
• Assist with check-in and check-out procedures.
• Handle guest inquiries and provide accurate information about the hotel and area.
• Make reservations for dining, tours, transportation, and services requested.
• Suggest local attractions based on guest preferences and coordinate with hotel teams.
• Maintain knowledge of hotel facilities and address issues promptly.
• Track guest feedback to ensure maximum satisfaction.

Skills

Customer Service

English Proficiency

Local Knowledge

Multitasking

Problem Solving

Flexibility

Job description

Peaknet in Funchal, Portugal, is seeking a Concierge to provide outstanding guest service and guidance throughout their stay. You will assist with arrivals, bookings, and inquiries while ensuring a memorable experience with attention to detail.

The role requires strong English communication, local area knowledge, and flexibility to work weekends and holidays in a dynamic hotel environment. Accommodation and visa support are offered as part of the package.