Community Moderator: Create Safe, Engaging Online Spaces

CoreStruct Solutions; Porto; On-site; EUR 11,000 - 15,000; Full time

Job summary

CoreStruct Solutions in Porto, Portugal seeks an experienced Moderator to maintain safe and respectful online spaces. You will enforce guidelines across forums and social platforms, respond to user concerns, and resolve conflicts promptly.

The role requires proven moderation experience, excellent communication skills, and a solid understanding of online communities. English fluency is essential; Portuguese is a plus. The position is based in Porto and offers a competitive monthly salary.

Qualifications

• Proven experience as a Moderator or similar role.
• Excellent written and verbal communication skills.
• Strong understanding of online communities and social platforms.
• Ability to stay calm and handle conflicts professionally.
• Familiarity with moderation tools and techniques.
• Fluency in English; Portuguese is a plus.

Responsibilities

• Moderate online communities, forums, and social media platforms.
• Enforce rules and guidelines to maintain a safe environment.
• Respond to user inquiries and concerns in a timely manner.
• Address conflicts between users.
• Stay updated with industry moderation trends and best practices.
• Collaborate with the team to improve community engagement.

Skills

Moderation experience

Excellent communication

Conflict resolution

Understanding of online communities

Fluency in English

Job description

CoreStruct Solutions in Porto, Portugal seeks an experienced Moderator to maintain safe and respectful online spaces. You will enforce guidelines across forums and social platforms, respond to user concerns, and resolve conflicts promptly.

The role requires proven moderation experience, excellent communication skills, and a solid understanding of online communities. English fluency is essential; Portuguese is a plus. The position is based in Porto and offers a competitive monthly salary.