Collections Specialist- German speaker

Kantar Group; Porto; Hybrid; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Hybrid working (2–3 days in office)

23–25 days annual leave + birthday off

Volunteer days and flexible benefits

Job summary

Kantar Group in Porto, Portugal, is seeking a Q2C Specialist to support collections, risk management and client relationships in a hybrid setup. You will analyse customer accounts and ageing reports, collaborate with internal teams and third‑party partners, and provide data insights to improve cash flow and compliance.

The role emphasizes financial data fluency, cross‑team collaboration, and proactive issue resolution, contributing to a smooth collections process and strong client experience.

Qualifications

• A degree in Management, Accounting, Business Administration or an equivalent discipline.
• Experience in credit control, collections or risk management processes.
• Strong analytical skills with attention to detail and ability to work with financial data.

Responsibilities

• Supporting the Collections Manager in monitoring third‑party collections performance against service levels and policies.
• Analyzing customer accounts, ageing reports and performance indicators to identify risks and trends.
• Working with internal teams and external partners to resolve disputes and prevent recurring issues.
• Providing accurate data and insights to support risk assessment, provisioning and audits.
• Building effective relationships with stakeholders across Finance and the wider business.

Skills

Analytical skills

Attention to detail

Fluent in English

Fluent in German

MS Office Suite

Education

Degree in Management / Accounting / Business Administration

Tools

Microsoft Office Suite

Job description

As a Q2C Specialist, you play a critical role in supporting Kantar’s financial health and client relationships. Working within our Functions division, you help ensure that customer accounts are managed effectively, risks are identified early, and collections processes run smoothly across markets.

This role sits at the intersection of finance, data and stakeholder management. You will support third‑party collections partners, analyse customer performance, and provide meaningful insights that inform decision‑making across the business. Your work directly contributes to cash flow, compliance, and the overall client experience.

If you enjoy working with data, collaborating across teams, and making a tangible impact through structure and insight, this role offers the opportunity to grow your expertise in a global, people‑centred organisation.

What you’ll be doing

• Supporting the Collections Manager in monitoring third‑party collections performance against agreed service levels and policies
• Analysing customer accounts, ageing reports and performance indicators to identify risks and trends
• Working with internal teams and external partners to resolve disputes and prevent recurring issues
• Providing accurate data and insights to support risk assessment, provisioning and audits
• Building effective relationships with stakeholders across Finance and the wider business

The ideal skills & experience

• A degree in Management, Accounting, Business Administration or an equivalent discipline
• Experience working within credit control, collections or risk management processes
• Strong analytical skills with attention to detail and confidence working with financial data
• Clear and professional communication skills in English
• Confidence using Microsoft applications, particularly Excel, Word, PowerPoint and Outlook
• Fluent in German and English

What’s in it for you

• Hybrid working with two to three days in the office
• Up to 25 days off, life leave, plus your birthday off and two days paid for volunteering
• Meal card and flexible benefits where you are allocated funds to spend on a variety of benefits such as transport cost, education related and more