Cloud Production Support Engineer – Automation & DevOps

act digital; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

act digital is seeking an Application Production Support Engineer to join an international team supporting Wealth Management applications in a 24/7 production environment.

You will solve complex production issues, drive automation, and work with modern cloud-native technologies in a globally distributed setup. This role emphasizes collaboration across Development, Infra, and Operations teams.

Qualificações

• 5+ years of experience in Application Production Support, IT Operations, or Software Engineering.
• Strong experience with Ansible, Terraform, Docker, Python or Bash scripting, Jenkins or other CI tools.
• Experience with cloud platforms and ITIL practices in production environments.
• Experience working in mission-critical production environments.

Responsabilidades

• Provide L2/L3 Application Production Support for critical applications and platforms.
• Monitor production environments and investigate incidents to ensure high availability and service reliability.
• Analyse application, middleware, and system logs to identify and resolve issues.
• Build and maintain Ansible playbooks and Terraform scripts to automate deployments and infrastructure provisioning.
• Support and mentor team members on automation technologies, including Ansible, Docker, and Kubernetes.
• Create and maintain technical documentation and knowledge articles.
• Participate in Disaster Recovery (DR) exercises, production releases, and knowledge transfer sessions.
• Contribute to continuous improvement initiatives that reduce incident resolution times and improve service quality.
• Collaborate closely with Development, Infrastructure, and global Operations teams."],
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• job_summary_short":"<p>act digital is seeking an Application Production Support Engineer to join an international team supporting Wealth Management applications in a 24/7 production environment.</p><p>You will solve complex production issues, drive automation, and work with modern cloud-native technologies in a globally distributed setup. This role emphasizes collaboration across Development, Infra, and Operations teams.</p>"
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Conhecimentos

Analytical & troubleshooting

Communication & stakeholder management

Proactive problem solving

Team collaboration

Continuous learning mindset

Ferramentas

Ansible

Terraform

Docker

Python/Bash scripting

Jenkins/CI tools

Descrição da oferta de emprego

act digital is seeking an Application Production Support Engineer to join an international team supporting Wealth Management applications in a 24/7 production environment.

You will solve complex production issues, drive automation, and work with modern cloud-native technologies in a globally distributed setup. This role emphasizes collaboration across Development, Infra, and Operations teams.