Cloud Governance Engineer

Five9; Porto; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Five9 Equity Programs

Bonus Scheme

10% Flexi Benefit

Meal Allowance

Medical Insurance

Life Insurance

25 day Annual Leave + Public Holidays

Job summary

Five9 is seeking a results-driven Cloud Governance Engineer to help standardize operations across GCP, AWS, and Azure while ensuring regulatory compliance. You will partner with Security, IT, and Product teams to implement IAM controls and monitor security posture.

The role requires hands-on experience with IaC and cloud security tools, plus the ability to translate technical concepts for diverse business stakeholders in a hybrid Porto setting.

Qualifications

• 3+ years in cloud environments (GCP preferred).
• Experience with public cloud services (EC2, VPC, S3/GCS, IAM).
• Hands-on with IAM, network security, encryption and data protection tools (e.g., GCP Organization Policy, AWS Config, or Azure Policy).
• Proficiency in CI/CD scripting and automation tools (e.g., Ansible) for cloud governance and infra management.
• Knowledge of IaC tools such as Terraform, AWS CloudFormation, or ARM templates.
• Ability to translate technical information into business-friendly language and work with diverse stakeholders.

Responsibilities

• Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure regulatory compliance (SOC 2, HIPAA, GDPR).
• Collaborate with security teams to enforce IAM policies and network security best practices across the organization.
• Develop and maintain dashboards tracking cloud governance metrics (security posture, key rotation, compliance).
• Collaborate with stakeholders to identify SLOs, KPIs, and metrics for operational efficiency and compliance.
• Coordinate with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering to maintain governance controls across environments.

Skills

Cloud governance

IAM management

Cloud security controls

IaC tools

CI/CD scripting

Automation and scripting

Stakeholder communication

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Terraform

AWS Config

Azure Policy

GCP Organization Policy

Okta

ADFS

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities:

• Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR)
• Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization
• Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance
• Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPI's), and metrics for measuring operational efficiency and compliance
• Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments

Requirements:

• 3+ years of working in cloud environment (experience with GCP is highly preferred)
• 3+ years of working with modern public cloud services such as EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI
• Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection tools such as GCP Organization Policy, AWS Config, or Azure Policy
• Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible) for cloud governance and infrastructure management
• Knowledge of automation principles and Infrastructure-as-Code (IaC) tools such as Terraform, AWS CloudFormation, or Azure Resource Manager (ARM)
• Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.) and being able to translate technical information into business-friendly language

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or other relevant technical field
• Knowledge of Kubernetes best practices
• Experience with Microsoft Active Directory Federation Services (ADFS)
• Experience with Okta integration
• Result orientated, self-starter
• AWS certified
• GCP certified

Workplace location:

This role is hybrid and requires 3 days a week in our Porto office.

Benefits:

• Five9 Equity Programs
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.