Workplace Coordinator

Five9; Porto; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Five9 Shares

Bonus Scheme

10% Flexi Benefit

Meal Allowance

Medical Insurance

Life Insurance

25 day Annual Leave + Public Holidays

Job summary

Five9 in Porto is seeking a Workplace Coordinator to support the Facilities Team in our office. This full-time, 100% office-based role reports to the Facilities Manager and focuses on welcoming visitors, coordinating office services, and maintaining smooth daily operations.

You will manage front desk activities, handle SharePoint updates, support events and caterer access, and collaborate with colleagues across departments to ensure a positive workplace experience.

Qualifications

• Between 1 to 2 years of hands-on experience in facilities or front office.
• Strong English communication skills, both written and verbal.
• Bachelor’s degree in business or hospitality or applicable work experience.
• 1+ years of experience managing an active front desk for a mid-size company preferred.
• Experience working with all levels of employees, including upper management.
• Excellent communication, organisation, and problem-solving skills.

Responsibilities

• Meet and welcoming all visitors.
• Print and issue security badges to all visitors, contractors, new hires, and current employees.
• Coordinating courier services and package deliveries (domestic and international).
• Familiarity with office equipment, furniture, and card access systems.
• Update SharePoint for Facilities and post information for public consumption on facilities policies, procedures, and frequently asked questions.
• Work closely with external department members, to execute projects and to ensure all requests are taken care of in a timely manner.
• Provide excellent customer service, be well-organised, prompt and use sound judgment.
• Assisting with any special accommodation requests and workspace set up.
• Support employees snack program.
• Coordinating caterer access for meeting or events. Set up and clean-up as needed.
• Assist with setting up and taking down for daily/weekly/last minute meetings, corporate events or Employee Events
• Stocking and maintaining all supplies.
• Monitor internal Slack and email communications.
• Filing and processing all the correct paperwork for billing.
• Assist with daily office operations, including filing, scanning and archiving documents and contracts data entry, and answer and forward calls.

Skills

Front desk management

English communication

Organizational skills

Problem-solving

Team collaboration

Customer service

Education

Bachelor's degree in business or hospitality

Tools

SharePoint

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are looking for a Workplace Coordinator, that will support Facilities Team in Five9’s Porto office. This is a full-time position and will report to the Facilities Manager in Porto.

This position is 100% Office based.

If you are looking for a role that has both a project focused environment and still interacts with employees, this role is for you!

Job Duties

• Meet and welcoming all visitors
• Print and issue security badges to all visitors, contractors, new hires, and current employees
• Coordinating courier services and package deliveries (domestic and international)
• Familiarity with office equipment, furniture, and card access systems
• Update SharePoint for Facilities and post information for public consumption on facilities policies, procedures, and frequently asked questions
• Work closely with external department members, to execute projects and to ensure all requests are taken care of in a timely manner
• Provide excellent customer service, be well-organised, prompt and use sound judgment
• Assisting with any special accommodation requests and workspace set up
• Support employees snack program
• Coordinating caterer access for meeting or events. Set up and clean-up as needed
• Assist with setting up and taking down for daily/weekly/last minute meetings, corporate events or Employee Events
• Stocking and maintaining all supplies
• Monitor internal Slack and email communications
• Filing and processing all the correct paperwork for billing
• Assist with daily office operations, including filing, scanning and archiving documents and contracts data entry, and answer and forward calls

Qualifications

• Between 1 to 2 years of hands-on experience in facilities or front office
• Strong English communication skills, both written and verbal
• Bachelor’s degree in business or hospitality or applicable work experience
• 1+ years of experience managing an active front desk for a mid-size company preferred
• Experience working with all levels of employees, including upper management
• Excellent communication, organisation, and problem-solving skills
• Must be organised, structured, methodical, and attentive to detail and possess a high degree of follow-through
• Proven ability to establish priorities among multiple tasks and work collaboratively with team members to achieve common goals
• Positive attitude and a willingness to learn
• Must be customer service and quality driven
• Must demonstrate proficiency in working collaboratively and cross-functionally within the organisation to execute tasks under tight deadlines, demonstrating sound “relationship management” skills both within and external to the organisation

Benefits

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.