Cloud Application Operations Engineer

Shield; Lisboa; On-site; EUR 50,000 - 70,000; Full time

Job summary

Shield is looking for an experienced Application Operations Specialist for its Lisbon office. This role involves implementing and maintaining Shield’s SaaS and on-premise products, ensuring secure and reliable cloud deployments.

The ideal candidate will have experience managing the application lifecycle, strong skills in Kubernetes and automation tools, and the ability to communicate effectively with both technical and non-technical stakeholders.

Qualifications

• Experience with enterprise applications in production environments.
• Administering application infrastructure like networking and storage.
• Kubernetes and automation tool proficiency.

Responsibilities

• Implement and configure the Shield platform for customers.
• Execute integrations with external data sources.
• Create technical documentation for implementations.

Skills

Managing enterprise applications lifecycle

Kubernetes lifecycle management

GitOps with Argo CD

Automation tools (Ansible, Helm, Terraform)

Troubleshooting application/infrastructure issues

Observability tools (Prometheus, Grafana)

Documentation skills (Jira, Confluence)

Strong communication skills

Excellent English

Tools

Kubernetes

Git

Job description

Overview

Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you? We are looking for an experienced Application Operations Specialist to join our team and be responsible for the implementation, integration, configuration, and maintenance of Shield’s SaaS and on‑prem product. You will work closely with DEV groups and directly with the IT departments of our customers to ensure the availability, security and reliability of cloud deployments, as well as troubleshoot and resolve issues in our production SaaS environments.

What You’ll Do

• Be a Shield implementation expert.
• Understand deployment patterns and all configurations that support these patterns.
• Implement the Shield platform from deployment handover stage to go‑live readiness.
• Configure applications to meet the customer’s specific requirements.
• Execute integrations between Shield system and external data sources.
• Create and demonstrate technical documents.

Requirements & Skills

• Managing the full lifecycle of enterprise applications in production environments (deploy, integrate, upgrade, operate, monitor).
• Administering the underlying application infrastructure (compute, networking, storage, security, etc.).
• Kubernetes from an application lifecycle management perspective.
• GitOps with Argo CD.
• Automation tools and frameworks such as Ansible, Helm, Terraform, Bash, and Python.
• Troubleshooting complex application and infrastructure issues (root cause analysis, performance, reliability).
• Observability and monitoring tools such as Prometheus and Grafana.
• Using Jira and Confluence for documentation, incident follow‑up, and task management.
• Full accountability and ownership of execution end‑to‑end (from planning through delivery and post‑deployment follow‑up).
• Strong communication skills (technical and non‑technical stakeholders).
• Excellent English, written and spoken.

Nice to Have

• OpenSearch (operations, scaling, troubleshooting).
• Managed Kubernetes platforms: AWS EKS and/or Azure AKS.

Why Join Shield

Shield is the industry’s most comprehensive digital communications governance and archiving solution, purpose‑built for financial institutions. Named a Visionary by Gartner, Shield’s platform blends AI innovation with deep regulatory expertise to simplify compliance, strengthen security, and unlock efficiency.

Trusted by leading global financial institutions, Shield works closely with its partners to help compliance teams uncover hidden risks, prevent financial crimes, and protect both people and markets. With operations across key financial hubs worldwide, we support customers wherever they operate, navigating complex regulatory environments with confidence. At our core, we’re focused on building trust: protecting market integrity and creating a world where communication is understood and accountable.

Our work has been recognized by industry leaders and analysts, including Deloitte Fast 500, Dun & Bradstreet’s Top 20 Companies, Regulation Asia Awards, and RegTech Insight Awards Europe‑reflecting our impact, growth, and commitment to excellence.

If you’re ready to make a real impact at a fast‑growing, mission‑driven company working with the world’s leading banks to redefine communication governance and compliance - this is the place for you.