Clinical Systems Business Analyst
Amgen
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Job summary
Amgen Portugal is seeking a Clinical Systems Business Analyst to join the CTMME product team in Lisbon. You will gather and refine business requirements, write user stories, and collaborate with developers, PMs, and stakeholders to deliver high-quality software solutions.
The role emphasizes data-driven decision making and regulatory alignment, with responsibilities across technical and business domains to ensure accurately reflected requirements and test plans.
Qualifications
- Experience with SAFe and Agile software development.
- Experience with Veeva ClinOps suite of applications.
- Excellent communication with senior leadership.
- Ability to write clear requirements and acceptance criteria.
Responsibilities
- Collaborate with System Architects and Product Managers to manage business analysis.
- Act as a technical SME supporting Veeva ClinOps applications.
- Lead efforts to capture customer needs and define processes and product needs.
- Develop business cases for digital innovation including scope and resources.
- Document impact of Veeva version upgrades and refine product backlog.
- Ensure non-functional requirements are included in backlogs.
- Translate features into user stories understood by the team.
Skills
Education
Tools
Job description
Career Category: Information Systems
Job Description
Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces - https://www.greatplacetowork.pt/ - ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 400 talented people and 40 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people's lives.
This lead role will be part of Clinical Trial Management, Monitoring, and Engagement (CTMME) product team, supporting Veeva ClinOps suite of applications (Veeva CTMS etc). This role combines domain expertise and analytical skills to gather, refine, and document business requirements, including user stories, business process maps, and test plans.
Collaborating closely with developers, Product Managers, and business stakeholders, the analyst ensures technical requirements are well-defined, enabling accurate planning, estimation, and delivery of high-quality software solutions. Responsibilities also include sourcing and integrating data, ensuring its accuracy and alignment with regulatory needs, and developing test cases to validate system implementation.
In addition to requirements analysis, this role emphasizes understanding how businesses create, consume, and make decisions using data in the context of their processes. With a proactive approach to problem-solving and collaboration, this role ensures all the business requirements are captured and appropriately reflected in the subsequent documentation (technical/functional requirements, test cases etc), and in the final delivery.
- Collaborate with System Architects and Product Managers to manage business analysis activities
- Work as a technical SME, supporting Veeva ClinOps suite of applications
- Lead activities to capture the voice of the customer to define business processes and product needs
- Developing business cases to communicate and request funds for digital innovation opportunities, including the scope, timeline, and resources vital to achieving successful outcomes.
- Collaborate with Product Management, vendor, and business partners to analyze and document impact of Veeva version upgrade releases and refine the Product backlog
- Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
- Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
- Partnering with business counterparts, Technical Product Owner and other members of the product team to deliver solutions
- Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders
- Partnering with Partner Services, Architecture, CDT and other Amgen IT teams on continual systems delivery improvements
- Develop and execute effective product demonstrations for internal and external stakeholders
- Maintain accurate documentation of configurations, processes, and changes
- Doctorate Degree OR
- Master's degree with 4 - 6 years of experience in Computer Science, IT or related field OR
- Bachelor's degree with 6 - 8 years of experience in Computer Science, IT or related field OR
- Diploma with 10 - 12 years of experience in Computer Science, IT or related field
- Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology
- Experience with SAFe Framework and Agile software development methodologies
- Experience with Veeva ClinOps suite of applications
- Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
- Experience in writing requirements for development of modern web application
- Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
- Demonstrated expertise in a scientific domain area and related technology needs
- Understanding of scientific software systems strategy, governance, and infrastructure
- Experience with Veeva Risk based validation tool
- Technical thought leadership
- Able to communicate technical or complex subject matters in business terms
- Jira Align experience
- Experience of DevOps, Continuous Integration, and Continuous Delivery methodology
- SAFe for Teams certification (preferred)
- Able to work under minimal supervision
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