Client Success Specialist

Sunkissedgetaways; Vila Nova de Gaia; Remote; EUR 37.000 - 57.000; Vollzeit

Benefits dieser Stelle

Remote work environment

Flexible scheduling

Training and ongoing support

Zusammenfassung

Sunkissedgetaways is seeking a Client Success Specialist to help create positive experiences for clients from first contact through ongoing relationship development.

The ideal candidate communicates well, enjoys helping people, and is comfortable working remotely with a flexible schedule. Training will be provided to ensure client success and smooth coordination of consultations and next steps.

Qualifikationen

• Excellent verbal and written communication.
• Strong follow-up and task management.
• Detail-oriented and organized across multiple clients.
• Ability to work effectively in a remote environment.
• Experience in customer service or client management is a plus.

Aufgaben

• Communicate professionally with prospective and existing clients
• Respond to client questions and inquiries
• Understand client needs and provide appropriate information
• Follow up with clients and prospects in a timely manner
• Help coordinate consultations, appointments, and next steps
• Maintain accurate client records
• Build strong and professional client relationships
• Identify opportunities to improve the client experience
• Escalate questions or concerns when appropriate
• Participate in team meetings, training, and development activities

Kenntnisse

Communication

Follow-up

Organizational

Remote work

Customer service

Jobbeschreibung

Client Success Specialist

Job Type: Remote
Schedule: Flexible / [Part-Time or Full-Time]
Location: Remote — USA & LATAM

About the Role

We are seeking a professional and people-focused Client Success Specialist to help create positive experiences for clients from their initial interaction through ongoing relationship development.

The ideal candidate is an excellent communicator who enjoys helping people, answering questions, following up, and making sure clients receive timely and professional support.

Training and guidance will be provided.

Responsibilities

• Communicate professionally with prospective and existing clients
• Respond to client questions and inquiries
• Understand client needs and provide appropriate information
• Follow up with clients and prospects in a timely manner
• Help coordinate consultations, appointments, and next steps
• Maintain accurate client records
• Build strong and professional client relationships
• Identify opportunities to improve the client experience
• Escalate questions or concerns when appropriate
• Participate in team meetings, training, and development activities

Requirements

• Strong verbal and written communication skills
• Friendly, professional, and solutions-oriented approach
• Excellent follow-up skills
• Strong attention to detail
• Organized and dependable
• Comfortable working remotely
• Able to communicate effectively through phone, email, and online platforms
• Previous customer service, client success, sales, or administrative experience is a plus but not required

What We Offer

• Remote work environment
• Flexible scheduling
• Training and ongoing support