Client Services Officer

Henner Group; Lisboa; Híbrido; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Profit-sharing

Meal allowance

Health insurance

Transport reimbursement

Remote-friendly policy

Resumo da oferta

Henner Group in Lisbon is seeking a Client Services Officer (W/M) for a permanent contract to join our management center. You will perform a multi-skilled role supporting beneficiaries and healthcare professionals, handling contracts, reimbursements, and admin tasks at our Lisbon site.

You will respond to inquiries primarily by phone and email, ensuring clear, high-quality service while upholding company standards. The position offers growth and a collaborative, respectful work environment.

Qualificações

• Fluent in English; Portuguese and/or French is a plus.
• Preferably 1 year of experience in the health sector.
• Previous experience in customer services.
• Comfortable handling calls with strong telephone communication skills.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Team player with attentiveness, dynamism and enthusiasm for your work.
• Methodical, rigorous, organized and responsive; meet objectives.

Responsabilidades

• Support beneficiaries and healthcare professionals.
• Respond to requests and guide them through their healthcare journey, mainly by phone and email.
• Provide information about policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
• Ensure high-quality service and customer satisfaction; contribute to site performance.
• Register and cancel contracts and monitor contribution payments.
• Process healthcare claims: enter reimbursements, prepare cost estimates, and issue coverage guarantees.
• Update beneficiaries’ records (contracts, addresses, bank details).
• There is no prospecting or sales involved in this role.

Conhecimentos

Fluent English

Portuguese

French (nice-to-have)

Descrição da oferta de emprego

Our Operations Department is recruiting a \"Client Services Officer W/M\" on a permanent contract.

You will join a supportive and proactive team within our management center and take on a multi-skilled role with growth opportunities at our site in Lisbon.

In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.

If you choose to join us, your main responsibilities will be:

• Support our beneficiaries and healthcare professionals.
• Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
• Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
• Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site’s performance.

Manage contract and claims administration:

• Register and cancel contracts and monitor contribution payments.
• Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
• Update and modify beneficiaries’ records (contracts, addresses, bank details, etc.).
• There is no prospecting or sales involved in this role.

YOUR PROFILE

• You are fluent in English, Portuguese and/or French is a plus.
• Preferably 1 year of experience in the health sector.
• Previous experience in costumer services.
• Comfortable handling calls, with strong telephone communications skills.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• You enjoy working in a team and have excellent interpersonal skills. You are attentive, customer-focused, dynamic, and enthusiastic about your work.
• You are methodical, demonstrate rigor, organization, and responsiveness in your daily tasks. You care about meeting set objectives: processing quality, volumes, and deadlines.

In short, you are someone we can rely on and who values a respectful and supportive work environment in return.

WHY JOIN US?

By joining our teams, you will benefit from training, full support in our jobs and tools, and close management guidance.

You will enjoy all the social benefits provided to our employees: performance bonus if you meet your objectives, profit-sharing bonus, meal allowance, 100% coverage of the basic individual or family health insurance, and reimbursement of transport costs.

You are guaranteed a good work-life balance thanks to our company agreements and a flexible work organization allowing you to work remotely up to 2 days per week, or even 3 days for people with disabilities, caregivers, or pregnant employees - in accordance with Henner's internal policy.