Change Management Consultant

Claranet Portugal; Lisboa; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Claranet Portugal is seeking a Change Management Consultant to join our internal team. You will guide Digital Workplace transformation, drive adoption of new solutions, and shape change strategies with clients.

You will collaborate with stakeholders, plan initiatives, run workshops, and measure outcomes, helping customers realise value while adhering to best practices. This role offers the opportunity to influence the evolution of our service offering within a dynamic IT MSP environment in

Qualificações

• Must have project management and/or change management experience.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Proactive and creative mindset with opportunity-driven mindset.
• Strong collaboration and teamwork skills.
• Excellent planning and organisational skills.
• Advanced level of English.

Responsabilidades

• Apply Change Management methodologies to drive Digital Workplace transformation and adoption of digital solutions.
• Plan and deliver Change Management initiatives, managing scope, timelines and resources.
• Lead knowledge-sharing sessions, product demonstrations and workshops to communicate value and drive adoption.
• Ensure clear communication across stakeholders and provide project reports with KPIs.
• Act as a trusted advisor to clients, understanding their business needs and technology landscape.
• Build long-term client relationships and ensure high levels of satisfaction and retention.

Conhecimentos

Project management experience

Client-facing experience

Communication skills

Analytical problem solving

Proactive mindset

Collaboration and teamwork

Planning and organisation

English proficiency

Formação académica

Bachelor's degree in Business Management/PM/IT/related

Descrição da oferta de emprego

We’re fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers’ challenges and to build something stronger together.

Right now, we are looking for Change Management Consultant to join our internal team.

Your responsibilities include:

• Apply Change Management methodologies to drive successful Digital Workplace transformation and the adoption of digital solutions;
• Conduct impact assessments, identify potential risks and define effective mitigation strategies;
• Identify and engage key stakeholders across different business areas, working collaboratively to define the change vision and strategy;
• Stay up to date with emerging trends, tools and methodologies across Digital Workplace and Change Management, contributing to the continuous evolution of the organisation’s service offering.

Project Delivery & Management

• Plan and deliver Change Management initiatives, ensuring effective management of scope, timelines and resources;
• Lead knowledge-sharing sessions, product demonstrations and workshops that communicate the value of solutions to end users and drive engagement and adoption;
• Ensure effective and consistent communication across all stakeholders involved in each project, developing content aligned with Change Management best practices;
• Monitor and analyse project metrics and KPIs, providing relevant insights and delivering clear project reports.

Client & Stakeholder Management

• Act as a trusted advisor to clients, developing a strong understanding of their business needs, challenges and technology landscape;
• Build long-term client relationships by delivering high-quality services and support, ensuring high levels of satisfaction and retention;
• Manage relationships with clients and technology partners throughout the project lifecycle, ensuring effective collaboration and alignment.

You must have:

• Bachelor’s degree in Business Management, Project Management, Communications, Information Technology, or a related field;
• Previous experience in Project Management and/or Change Management;
• Proven experience working directly with clients and external stakeholders;
• Excellent communication and presentation skills;
• Strong analytical and problem-solving skills;
• Proactive and creative mindset, with the ability to identify opportunities and drive initiatives;
• Strong collaboration and teamwork skills;
• Excellent planning and organisational skills;
• Advanced level of English.

We value:

• Certification in Change Management (e.g., Prosci/ADKAR) and/or Agile/SCRUM methodologies;
• Previous experience working on digital transformation projects;
• Advanced knowledge of Cloud Office solutions (e.g., Microsoft 365, Google Workspace);
• Knowledge of Artificial Intelligence and related solutions (e.g., Copilot, Claude, ChatGPT);
• Proven experience designing and delivering workshops.

We offer:

• Salary package according to the function to be performed and with demonstrated experience;
• Career development and certification programs.
• Balanced and Friendly work environment.
• Integrate the biggest IT MSP operating in Portugal by revenue.