Catalan & English-Speaking B2B Customer Support Agent – Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; Vor Ort; EUR 17.000 - 23.000; Vollzeit

Benefits dieser Stelle

Daily meal allowance

Complexity bonus

International, multicultural work env.

Competitive monthly base salary

Zusammenfassung

Savior Artigos Texteis Lda in Lisbon is seeking a bilingual Customer Support Agent to assist a leading payment solutions provider. You will handle inquiries by phone, email and chat, resolving technical issues on a complete business technology platform.

Requirements include fluent English and native-level Catalan or Spanish, plus experience in paid campaigns and digital marketing. The role is on-site with 24/7 rotating shifts and a competitive salary, including a daily meal allowance.

Qualifikationen

• Fluent English and native-level Catalan or Spanish are required.
• Experience in paid campaign management is preferred.
• Background in digital marketing is advantageous.

Aufgaben

• Deliver personalised customer support by phone, email and chat.
• Assist business clients with platform-related questions and issues.
• Identify account holders and verify information per procedures.
• Provide accurate information and effective solutions to inquiries.
• Follow regulatory requirements and client procedures.
• Maintain high service standards in English and Catalan/Spanish.

Kenntnisse

Fluent English

Catalan fluency

Spanish fluency

Digital marketing familiarity

Customer service skills

Paid campaign management

Ausbildung

Marketing degree (advantage)

Tools

Facebook Ads

Google Ads

AdTech platforms

Jobbeschreibung

We are recruiting Catalan- and English-speaking Customer Support Agents for a leading provider of payment solutions in Lisbon. You will give high-quality B2B support to business clients, helping them with questions and technical issues on a complete business technology platform.

Key Responsibilities

• Deliver personalised customer support by phone, email and/or chat
• Help business clients with questions and issues related to the platform and its services
• Identify account holders and verify account information following established procedures
• Provide accurate information and effective solutions to customer enquiries
• Follow all regulatory requirements, internal policies and client procedures
• Maintain a consistently high standard of service in English and Catalan (or Spanish)

What We're Looking For

• Fluent English, plus native-level or fluent Catalan or Spanish
• Previous experience in paid campaign management
• Experience in digital marketing
• Contact centre or customer service experience for an advertising technology (AdTech) company
• Familiarity with social media platforms and a basic understanding of digital advertising
• Strong customer service skills and a customer-oriented mindset
• A degree in Marketing or a related field is an advantage
• Right to work in Portugal

What's On Offer

• Competitive monthly base salary
• Daily meal allowance
• Complexity bonus
• International, multicultural work environment in the heart of Lisbon

Working hours

• Full-time, on-site
• Rotating shifts, Monday to Sunday (24/7 coverage, including night shifts), with 2 rotating days off

Location

On-site in Lisbon, Portugal. This role does not include relocation support, so it suits candidates already based in Lisbon or able to relocate independently.