Catalan & English-Speaking B2B Customer Support Agent – Lisbon, Portugal

Cross Border Talents; Lisboa; Vor Ort; EUR 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Daily meal allowance

Complexity bonus

Multicultural work environment

Zusammenfassung

Cross Border Talents in Lisbon is hiring bilingual Customer Support Agents to assist B2B clients using a payments platform. You will handle inquiries by phone, email, and chat, ensuring accurate guidance and timely resolutions in English and Catalan (or Spanish).

The role requires prior AdTech or digital marketing experience, strong communication skills, and the ability to verify account information while complying with regulations. On-site in Lisbon with a competitive salary and meal benefits.

Qualifikationen

• Fluent English and Catalan or Spanish.
• Experience in paid campaign management and digital marketing.
• Customer service experience in an AdTech environment.
• Right to work in Portugal.
• Marketing degree or related field is an advantage.

Aufgaben

• Deliver personalised customer support by phone, email and/or chat.
• Help business clients with questions and issues related to the platform and its services.
• Identify account holders and verify account information following established procedures.
• Provide accurate information and effective solutions to customer enquiries.
• Follow all regulatory requirements, internal policies and client procedures.
• Maintain a consistently high standard of service in English and Catalan (or Spanish).

Kenntnisse

Fluent English

Catalan or Spanish

Customer service experience

AdTech campaign management

Digital marketing

Right to work in Portugal

Ausbildung

Marketing degree or related field

Jobbeschreibung

We are recruiting Catalan- and English-speaking Customer Support Agents for a leading provider of payment solutions in Lisbon. You will give high-quality B2B support to business clients, helping them with questions and technical issues on a complete business technology platform.

Key responsibilities

• Deliver personalised customer support by phone, email and/or chat
• Help business clients with questions and issues related to the platform and its services
• Identify account holders and verify account information following established procedures
• Provide accurate information and effective solutions to customer enquiries
• Follow all regulatory requirements, internal policies and client procedures
• Maintain a consistently high standard of service in English and Catalan (or Spanish)

What we're looking for

• Fluent English, plus native-level or fluent Catalan or Spanish
• Previous experience in paid campaign management
• Experience in digital marketing
• Contact centre or customer service experience for an advertising technology (AdTech) company
• Familiarity with social media platforms and a basic understanding of digital advertising
• Strong customer service skills and a customer-oriented mindset
• A degree in Marketing or a related field is an advantage
• Right to work in Portugal

What's on offer

• Competitive monthly base salary
• Daily meal allowance
• Complexity bonus
• International, multicultural work environment in the heart of Lisbon

Working hours

• Full-time, on-site
• Rotating shifts, Monday to Sunday (24/7 coverage, including night shifts), with 2 rotating days off

Location

On-site in Lisbon, Portugal. This role does not include relocation support, so it suits candidates already based in Lisbon or able to relocate independently.