Cash Collection Specialist - Dutch Speaker

Nestlé S.A.; Linda-a-Velha; Hybride; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Annual bonus

Flexible working environment

Career progression

International exposure

Résumé du poste

Nestlé Business Solutions (NBS) in Lisbon seeks a Cash Collection Specialist who speaks Dutch and English to manage due and overdue balances and maximize on-time payments across markets. The role partners with the Cash Collection Lead Specialist and reports to the O2C team.

You will drive collections activities, ensure high-quality service, and participate in KPI reviews, while adapting processes to legal or internal changes. Hybrid work available.

Qualifications

• Degree in Business, Finance, Economics or similar.
• Proficiency in English and Dutch.
• Strong problem solving and analytical skills.
• High Customer Service skills.
• Able to propose and implement improvements in procedures.

Responsabilités

• Manage customer/account queries to ensure sales ledger balances are clean on customer account.
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers.
• Notify markets of uncollectable debt risks & mitigate where possible.
• Collection activities based on Market Collection Strategy.
• Respond to incoming collection concerns from the customer and internal stakeholders.
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts.
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s).
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
• Execute identified business and internal controls of Collections processes.
• Review and propose updates, through company, to the Standard Routines due to legal or process changes.

Connaissances

Dutch

English

Analytical skills

Customer service

Formation

Bachelor's degree in Business/Finance/Economics

Description du poste

Cash Collection Specialist - Dutch Speaker

Position Snapshot

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in Dutch and English

About us

Nestlé Business Solutions (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital &Social Media, CRMand Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

For our NBS Order to Cash (O2C) department, we are currently looking for aCash Collection Specialist - Dutch Speaker. Reporting to Cash Collection Lead Specialist, this professional will be responsible to manage due and overdue balances on customer account and maximizing On Time Payment for all customers.

A day in the life of...

• Manage customer/account queries to ensure sales ledger balances are clean on customer account;
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers;
• Notify markets of uncollectable debt risks & mitigate where possible;
• Collection activities based on Market Collection Strategy;
• Respond to incoming collection concerns from the customer and internal stakeholders;
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
• Execute identified business and internal controls of Collections processes;
• Review and propose updates, through company, to the Standard Routines due to legal or process changes.

What will make you successful

• Degree in Business, Finance, Economics or similar;
• Proficiency in English and Dutch;
• Strong problem solving and analytical skills;
• High Customer Service skills;
• Able to propose and implement improvements in procedures.

What we offer

• Development of expertise in Nestlé’s Shared Services Business;
• Immersion in a culturally diverse team;
• Local and International Exposure;
• Flexible working environment;
• Engagement and wellbeing activities;
• Competitive salary and annual bonus according to your performance;
• Flex Benefits - At NBS you can chose what benefits are more suitable for you;
• Make part of the Nestlé Club and get discount in several partners;
• Free coffee (and good coffee) at the office;
• Company equipment according to professional needs;
• Medical Support available at the Office (in Lisbon);
• E-learning courses and training program to get you where you aim to be;
• Career progression and possibilities for International Career.