Dutch-Speaking Cash Collection Specialist (O2C) - Hybrid

Nestlé; Braga; Hybrid; EUR 20,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Meal allowance card

Flex benefits

Career progression

International exposure

Free coffee at office

Job summary

Nestlé Business Solutions (NBS) is seeking a Cash Collection Specialist who will manage overdue balances and ensure On Time Payment across customer accounts. The role requires Dutch and English proficiency with a strong focus on customer service and process improvements.

You will work in a hybrid setup (2 days in office) within our O2C department, collaborating with markets and internal stakeholders to optimize cash flow and KPI performance.

Qualifications

• Degree in Business, Finance, Economics or similar.
• Proficiency in English and Dutch.
• Strong computer skills, including Microsoft Office applications.
• Strong problem solving and analytical skills.
• High customer service skills.
• Able to propose and implement improvements in procedures.

Responsibilities

• Manage customer/account queries to ensure sales ledger balances.
• Oversee due and overdue balances, maximizing on-time payment.
• Notify markets of uncollectable debt risks and mitigate where possible.
• Conduct collections activities per Market Collection Strategy.
• Respond to collection concerns from customers and internal teams.
• Maintain high communication levels to resolve account issues.
• Analyze KPIs on service quality and present in DORs.
• Participate in KPI trends and root-cause analyses.
• Ensure internal controls of collections processes are followed.
• Review and update standard routines for legal or process changes.

Skills

Dutch

English

MS Office

Problem solving

Customer service

Analytical thinking

Education

Business/Finance/Economics degree

Tools

Excel

MS Office

Job description

Nestlé Business Solutions (NBS) is seeking a Cash Collection Specialist who will manage overdue balances and ensure On Time Payment across customer accounts. The role requires Dutch and English proficiency with a strong focus on customer service and process improvements.

You will work in a hybrid setup (2 days in office) within our O2C department, collaborating with markets and internal stakeholders to optimize cash flow and KPI performance.