Cash Collection Specialist - French Speaker

Nestlé S.A.; Braga; Hybrid; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Flexible working environment

Competitive salary and annual bonus

E-learning and training programs

Nestlé Club discounts

Job summary

Nestlé S.A. in Portugal is seeking a Cash Collection Specialist - French Speaker to join our NBS Order to Cash (O2C) team in Braga/Lisbon.

You will manage due and overdue balances, respond to customer queries, and maximize on-time payments while delivering high quality service. Reporting to the Cash Collection Lead Specialist, you will monitor KPIs, flag uncollectable risks, participate in process improvements, and support local and international exposure within Nestlé.

Qualifications

• Degree in Business, Finance, Economics or similar.
• Proficiency in English and French.
• Strong problem solving and analytical skills.
• High Customer Service skills.
• Able to propose and implement improvements in procedures.

Responsibilities

• Manage customer/account queries to ensure sales ledger balances are clean on customer account.
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers.
• Notify markets of uncollectable debt risks & mitigate where possible.
• Collection activities based on Market Collection Strategy.
• Respond to incoming collection concerns from the customer and internal stakeholders.
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts.
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s).
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
• Execute identified business and internal controls of Collections processes.
• Review and propose updates, through company, to the Standard Routines due to legal or process changes.

Skills

English proficiency

French proficiency

Customer service

Analytical skills

Problem solving

Process improvement

Education

Bachelor's degree in Business, Finance, Economics or similar

Job description

Cash Collection Specialist - French Speaker

Position Snapshot

Location:Braga/Lisbon (Portugal)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

About us

Nestlé Business Solutions (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital &Social Media, CRMand Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

For our NBS Order to Cash (O2C) department, we are currently looking for aCash Collection Specialist - French Speaker. Reporting to Cash Collection Lead Specialist, this professional will be responsible to manage due and overdue balances on customer account and maximizing On Time Payment for all customers.

A day in the life of...

Manage customer/account queries to ensure sales ledger balances are clean on customer account;

Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers;

Notify markets of uncollectable debt risks & mitigate where possible;

Collection activities based on Market Collection Strategy;

Respond to incoming collection concerns from the customer and internal stakeholders;

Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;

Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);

Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;

Execute identified business and internal controls of Collections processes;

Review and propose updates, through company, to the Standard Routines due to legal or process changes.

What will make you successful

Degree in Business, Finance, Economics or similar;

Proficiency in English and French;

Strong problem solving and analytical skills;

High Customer Service skills;

Able to propose and implement improvements in procedures.

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:

Development of expertise in Nestlé’s Shared Services Business;

Immersion in a culturally diverse team;

Local and International Exposure;

Flexible working environment;

Engagement and wellbeing activities;

Competitive salary and annual bonus according to your performance;

Flex Benefits - At NBS you can chose what benefits are more suitable for you;

Make part of the Nestlé Club and get discount in several partners;

Free coffee (and good coffee) at the office;

Company equipment according to professional needs;

Medical Support available at the Office (in Lisbon);

E-learning courses and training program to get you where you aim to be;

Career progression and possibilities for International Career.