Dutch-Speaking Cash Collection Specialist (Hybrid)

Nestlé S.A.; Linda-a-Velha; Hybride; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Annual bonus

Flexible working environment

Career progression

International exposure

Résumé du poste

Nestlé Business Solutions (NBS) in Lisbon seeks a Cash Collection Specialist who speaks Dutch and English to manage due and overdue balances and maximize on-time payments across markets. The role partners with the Cash Collection Lead Specialist and reports to the O2C team.

You will drive collections activities, ensure high-quality service, and participate in KPI reviews, while adapting processes to legal or internal changes. Hybrid work available.

Qualifications

• Degree in Business, Finance, Economics or similar.
• Proficiency in English and Dutch.
• Strong problem solving and analytical skills.
• High Customer Service skills.
• Able to propose and implement improvements in procedures.

Responsabilités

• Manage customer/account queries to ensure sales ledger balances are clean on customer account.
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers.
• Notify markets of uncollectable debt risks & mitigate where possible.
• Collection activities based on Market Collection Strategy.
• Respond to incoming collection concerns from the customer and internal stakeholders.
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts.
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s).
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
• Execute identified business and internal controls of Collections processes.
• Review and propose updates, through company, to the Standard Routines due to legal or process changes.

Connaissances

Dutch

English

Analytical skills

Customer service

Formation

Bachelor's degree in Business/Finance/Economics

Description du poste

Nestlé Business Solutions (NBS) in Lisbon seeks a Cash Collection Specialist who speaks Dutch and English to manage due and overdue balances and maximize on-time payments across markets. The role partners with the Cash Collection Lead Specialist and reports to the O2C team.

You will drive collections activities, ensure high-quality service, and participate in KPI reviews, while adapting processes to legal or internal changes. Hybrid work available.