Business Analyst

KWAN; Lisboa; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

KWAN in Lisbon is seeking a versatile Business/Functional Analyst to join a hybrid energy-digital product team building end-to-end gas flow management solutions for European operators.

You will translate business needs into models, support sprint delivery, and facilitate testing and training, while collaborating with developers and stakeholders across disciplines.

Qualifications

• Experience with UML and BPMN.
• Experience with functional/business analysis and Agile methodologies (Scrum, SAFe, LeSS, or similar).
• Knowledge of relational databases and ability to write simple SQL queries.
• Familiarity with backlog/sprint management tools such as Azure DevOps or Jira.
• Degree in computer science, engineering, business, or a related field.
• Portuguese: C1.

Responsibilities

• Gather and analyze business requirements through workshops and stakeholder interviews.
• Translate requirements into conceptual models such as use case diagrams, activity diagrams, and information models.
• Collaborate with developers and product team members to refine requirements into user stories and support sprint delivery.
• Execute functional tests, support user acceptance testing, run demo sessions, and deliver training.
• Handle service requests and production issues, proposing improvements for timely support.
• Participate actively in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives.
• Contribute to continuous knowledge sharing and improvement of team ways of working.

Skills

UML

BPMN

Agile methodologies

SQL queries

Azure DevOps

Jira

Portuguese (C1)

French or Dutch (nice to have)

Stakeholder management

Education

Degree in computer science, engineering, business, or related field

Tools

Azure DevOps

Jira

Sparx

Enterprise Architect

Confluence

Job description

Energy infrastructure company operating gas transmission networks in Europe. The role sits within a cross-functional, agile product team building digital solutions that support commercial operation and gas flow planning processes for energy infrastructure. The application suite covers the full gas flow management lifecycle, from customer onboarding and contracting to flow planning, network balancing, billing, invoicing, and B2B messaging, used across multiple European transmission operators.

What you will do

• Gather and analyze business requirements through workshops and stakeholder interviews
• Translate requirements into conceptual models such as use case diagrams, activity diagrams, and information models
• Collaborate with developers and product team members to refine requirements into user stories and support sprint delivery
• Execute functional tests, support user acceptance testing, run demo sessions, and deliver training
• Handle service requests and production issues, proposing improvements for timely support
• Participate actively in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives
• Contribute to continuous knowledge sharing and improvement of team ways of working

Location and work model

• Hybrid (2 days/week in the office, Lisboa)

What are we looking for?

• Experience with UML and BPMN;
• Experience with functional/business analysis and Agile methodologies (Scrum, SAFe, LeSS, or similar);
• Knowledge of relational databases and ability to write simple SQL queries;
• Familiarity with backlog/sprint management tools such as Azure DevOps or Jira;
• Degree in computer science, engineering, business, or a related field;
• Portuguese: C1.

Nice to have

• Knowledge of French or Dutch;
• Experience with modelling and documentation tools such as Sparx, Enterprise Architect, Confluence;
• Strong stakeholder management and communication skills across technical and non-technical audiences.

About KWAN

At KWAN, your career is bigger than one project. You join a real team, on a long-term project, at a company where technology is the business. And when you are ready for something new — a new stack, a new industry, a bigger role — we find that next step with you, without you having to start over somewhere else.

From day one you have a dedicated People Experience Partner: one person accountable for your growth, not your allocation. They know where you want to go, and they help you get there.

You keep learning as technology moves (AI included). Your impact is seen and recognised. Pay and expectations are talked about openly. And you work remote-first, with hubs in Lisbon and Porto for when you want people around.

Grow with clarity. Be treated with respect. Build things that matter.