Build Your Career in AI — English Technical Customer Support

CB Talents; Amadora; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Private health & dental insurance

22 days annual leave

Compensated training

Job summary

CB Talents in Lisbon, Portugal, on-site, seeks an English-speaking Customer Support professional to join an international team supporting users of a leading AI research and deployment company. You'll troubleshoot account access, handle billing inquiries, and guide customers on AI products across multiple channels in a rotating shift environment.

The role offers a €1,320.67 monthly package plus a performance bonus up to €200/month, private health and dental insurance, 22 days of annual leave, and

Qualifications

• Previous experience in Customer Service, Customer Support, IT Support, or Technical Support is required.
• Strong English communication skills.
• Available for rotating shifts Monday–Sunday.

Responsibilities

• Troubleshooting account access and user issues
• Handling billing and invoicing inquiries
• Guiding customers on how to use AI products effectively
• Supporting both individual and business users across multiple channels
• Working in an international, fast-paced tech environment

Skills

Customer Support

IT Support

Technical Support

Job description

Already have experience in Customer Support, IT Support, or Technical Support and want to move closer to the AI industry?

This could be your next step.

Join an international support team assisting users of a leading AI research and deployment company whose technology is used for writing, coding, research, automation, and more.

Lisbon, Portugal | On-site
English-speaking role
Day Shift | Rotating schedule between 07:00–22:00

Why consider this role?

Instead of supporting a traditional product, you'll work closely with users of one of today's most relevant technology categories: generative AI.

Compensation & Benefits

€1,320.67 monthly package

Performance bonus up to €200/month
Private health & dental insurance after contract signature
22 days of annual leave
Compensated training upon successful completion

You'll gain hands-on exposure to:

• Troubleshooting account access and user issues
• Supporting billing and invoicing inquiries
• Guiding customers on how to use AI products effectively
• Supporting both individual and business users across multiple channels
• Working in an international, fast-paced tech environment

Who we’re looking for

Previous experience in Customer Service, Customer Support, IT Support, or Technical Support is required
Strong English communication skills
Comfortable troubleshooting digital products and learning new tools
Customer-focused, analytical, and able to explain solutions clearly
Available for rotating shifts Monday–Sunday

If you already have support experience and want to add AI industry exposure to your career, I'd love to hear from you.