Customer Support Specialist – AI & Technology

CB Talents; Amadora; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

International environment

Career development opportunities

22 days annual leave

Resumo da oferta

CB Talents is seeking an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI platform. You will assist both consumers and business users with account, billing, product, and technical issues, delivering excellent customer experiences in a fast-paced environment.

Responsibilities include multi-channel support, troubleshooting, and guiding users on the platform, while maintaining quality standards.

Qualificações

• English proficiency C1–C2.
• Experience in Customer Support, Technical Support, Helpdesk, Customer Success, or similar.
• Comfortable with technology and digital platforms.
• Strong communication and problem-solving skills.
• Available for rotating day shifts between 07:00 and 22:00.
• Based in Lisbon and legally authorized to work in Portugal.

Responsabilidades

• Support customers via multiple channels.
• Assist with billing, account access, and product-related issues.
• Troubleshoot problems and guide users on the platform.
• Deliver clear and timely solutions while meeting quality standards.

Conhecimentos

Customer Support

Technical Support

Helpdesk

Communication

Problem Solving

Descrição da oferta de emprego

Location: Lisbon, Portugal
Work Model: On-site
Language: English
Schedule: Full-time, 40 hours per week | Day shifts between 07:00 and 22:00
Industry: Artificial Intelligence / Technology

About the Opportunity

Are you passionate about technology and interested in working with one of the leading companies in the artificial intelligence industry?

We are looking for an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI research and deployment company.

You will assist both consumers and business users of an advanced AI platform, helping them solve account, billing, product, and technical-related issues while delivering an excellent customer experience.

What You Will Do

• Support customers via multiple channels
• Assist with billing, account access, and product-related issues
• Troubleshoot problems and guide users on the platform
• Deliver clear and timely solutions while meeting quality standards

What We Are Looking For

• C1–C2 English
• Previous experience in Customer Support, Technical Support, Helpdesk, Customer Success, or similar
• Comfortable with technology and digital platforms
• Strong communication and problem-solving skills
• Available for rotating day shifts between 07:00 and 22:00
• Based in Lisbon and legally authorized to work in Portugal

Salary & Benefits

• Total monthly gross package: approximately €1,320.67
• Variable performance bonus: up to €200/month
• 22 days of annual leave
• Paid training
• International and multicultural working environment
• Career development and internal mobility opportunities

Why Join?

This is an opportunity to combine customer support experience with one of the fastest-growing areas in technology.

You will gain hands-on experience supporting an advanced AI product, strengthen your troubleshooting and communication skills, and work in an international BPO environment with opportunities for further professional development.

Interested?

If you have previous customer support or technical support experience and would like to develop your career in the AI and technology industry, we would be happy to hear from you.