BPM & Digital Transformation Expert

Stefanini EMEA; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Career development: opportunity togrow

Special referral bonuses

Friendly team

Job summary

Stefanini is seeking a BPM & Digital Transformation Expert to join a client project in Lisbon. This onsite role focuses on shaping enterprise process architectures, governance, and transformation roadmaps to deliver measurable business value.

You will lead end-to-end initiatives, drive standardization, and explore workflow automation and AI-enabled solutions across business, operations, and technology teams. A university degree or equivalent experience is required.

Qualifications

• University degree or equivalent professional experience.
• Experience designing and implementing enterprise-wide process architectures or transformation roadmaps.
• Proven experience leading cross-functional process transformation initiatives from assessment to adoption.
• Experience across BPM disciplines: architecture, governance, standardization, operating model design, automation or performance management.
• Proven ability to establish process ownership, governance controls, KPI structures and reporting.
• Ability to translate challenges into structured automation, digital or technology solutions.

Responsibilities

• Design and maintain enterprise process architectures and ownership structures.
• Establish governance models, decision rights, controls and performance measures.
• Lead end-to-end process transformation from assessment to future state.
• Drive process standardization and harmonization across regions.
• Identify opportunities for workflow automation and AI-enabled solutions.
• Translate requirements into transformation, automation and technology initiatives.
• Define KPI structures and value realization measures to monitor outcomes.
• Facilitate stakeholder workshops to align priorities and drive execution.
• Apply data-driven analysis and root-cause problem solving to improve processes.
• Coach teams in process management and continuous improvement.

Skills

Process architecture

Transformation roadmaps

Cross-functional leadership

KPI governance

Automation enablement

AI enablement

Education

University degree

Job description

Stefanini is hiring a BPM & Digital Transformation Expert to join one of our Portugal-based clients in Lisbon.

• Work model: onsite in Lisbon;

Scope

Play a key role in shaping how business processes are designed, governed, optimized and automated across the organization. You will lead process transformation initiatives, establish scalable process frameworks and governance models, and identify opportunities to improve business performance through automation and digital enablement. Working across business, operations and technology teams, you will drive sustainable change and deliver measurable business value.

Role Responsibilities

• Design and maintain enterprise process architectures, process hierarchies and ownership structures across business domains.
• Establish and govern process ownership models, decision rights, controls, approval frameworks and performance measures.
• Lead end-to-end process transformation initiatives from current-state assessment through future state design, implementation and adoption.
• Drive process standardization, simplification and harmonization across functions, regions and operating units.
• Identify opportunities for workflow automation, AI enablement and digital solutions that improve efficiency, quality and user experience.
• Translate business challenges and process requirements into structured transformation, automation and technology initiatives.
• Define process KPIs, governance reporting and value-realization measures to monitor performance and business outcomes.
• Facilitate stakeholder workshops and decision-making sessions to align priorities, resolve challenges and drive execution.
• Apply data-driven analysis and root-cause problem solving to identify improvement opportunities and support business decisions.
• Coach and support teams in process management disciplines, governance standards and continuous improvement practices.

Role Requirements

• Relevant university degree or equivalent professional experience.
• Demonstrated experience designing and implementing enterprise-wide process architectures or transformation roadmaps within complex organizations.
• Proven experience leading cross-functional process transformation initiatives from assessment and design through implementation and business adoption.
• Experience across multiple Business Process Management disciplines, including process architecture, process governance, process standardization, operating model design, automation enablement or process performance management.
• Proven ability to establish process ownership models, decision-right frameworks, governance controls, KPI structures and performance reporting.
• Ability to assess business challenges and determine the appropriate combination of process redesign, governance improvement, organisational change, automation, AI enablement or technology enhancement to achieve business outcomes.
• Experience translating business and process requirements into structured automation, digital, data or technology solutions.
• Strong analytical and problem-solving capabilities, including root-cause analysis, performance assessment and value-realization measurement.
• Strong stakeholder leadership, facilitation and communication skills with experience engaging senior business, operations and technology stakeholders.
• Experience within procurement, shared services, professional services, financial services or other complex operational environments is advantageous.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Private health insurance;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Friendly team who is eager to meet you;