Bill to Cash - IEFP

WTW; Lisboa; Hybrid; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Competitive compensation

Global exposure

Career development

Collaborative culture

Impactful work

Job summary

WTW, a leading advisory, broking, and solutions company, is seeking a account operations assistant in Lisbon. You will gain exposure to client assignments and develop an understanding of our accounting processes within a global team.

Key requirements include a bachelor’s degree in a related field, strong analytical and communication skills, and fluency in Portuguese and English. The role offers hybrid working arrangements and opportunities for professional growth.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Excellent client and stakeholder relationship skills.
• Proficient in MS Office 365 (Excel, Word, PowerPoint).
• Fluent Portuguese and strong English proficiency.

Responsibilities

• Assist in reviewing ledgers and payments to insurers and clients.
• Support preparation of payment documentation and evidence.
• Reconcile insurer statements with internal records and resolve discrepancies.
• Assist in monitoring outstanding balances and processing write-offs.
• Respond to queries from internal teams and partners promptly.
• Follow SOPs and regulatory guidelines, seeking process improvements.
• Record commission transactions and support timely settlements.

Skills

Analytical thinking

Problem solving

Attention to detail

Client relationships

Communication

English

Portuguese

Education

Bachelor's degree (Management, Economics, Finance, Business Administration or related)

Tools

Microsoft Office 365

Excel

Word

PowerPoint

Job description

Description

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The Opportunity

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What will you do?

• Assist in reviewing account ledgers to identify outstanding payments due to insurers, clients, sub-brokers and other relevant parties.
• Support the preparation of payment documentation and supporting evidence to facilitate the accurate allocation of funds.
• Assist in reconciling insurer statements with WTW’s accounting records, investigating and resolving discrepancies where necessary.
• Support the review of outstanding ledger balances and the processing of small balance write-offs and offsets in accordance with established accounting guidelines.
• Assist in monitoring and resolving outstanding or uncleared payments, including uncashed cheques.
• Respond to queries and requests from internal teams, field offices and insurance partners in a timely and professional manner.
• Follow established Standard Operating Procedures (SOPs), client and insurer requirements, and applicable statutory and regulatory guidelines.
• Contribute to identifying opportunities for process improvements and supporting initiatives to enhance operational efficiency.
• Assist in recording commission transactions against the relevant clients and insurance policies, based on documentation received from insurance companies.
• Collaborate with Client Managers and insurance companies to investigate and resolve discrepancies and unallocated cash.
• Support the timely processing and clearance of return commissions payable to insurance companies, helping to minimise the risk of potential penalties.
• Develop knowledge of accounting processes, financial controls and insurance operations while working closely with experienced team members

Qualifications

What You’ll Bring

We are looking for a highly driven individual with solid interpersonal skills. A colleague looking to join a large and dynamic organization.

• Bachelor's degree in Management, Economics, Finance, Business Administration, or a related field.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to build and maintain effective client and stakeholder relationships.
• Good knowledge of Microsoft Office 365, particularly Excel, Word, and PowerPoint
• Strong communication and interpersonal skills.
• Fluent Portuguese and a strong command of English, both written and spoken.

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Willis Towers Watson is an equal opportunity employer.