Bilingual Tech Support Specialist (FR/EN) - Hybrid Porto

Cross Border Talents; Porto; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Friendly multicultural environment

Job summary

Cross Border Talents in Porto, Portugal is hiring technical support specialists for a bilingual role. You will resolve technical questions for customers, using clear diagnostic steps in French and English.

The position is hybrid in Porto, with onboarding and ongoing training. You will work with a multilingual team supporting an international client and contribute to knowledge base accuracy.

Qualifications

• Fluent in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• Comfortable working with multiple systems at the same time.

Responsibilities

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Skills

French

English

Job description

Cross Border Talents in Porto, Portugal is hiring technical support specialists for a bilingual role. You will resolve technical questions for customers, using clear diagnostic steps in French and English.

The position is hybrid in Porto, with onboarding and ongoing training. You will work with a multilingual team supporting an international client and contribute to knowledge base accuracy.