Bilingual Support Specialist (Spanish/English) – Diabetes Tech

CB Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Full paid training

Structured contract

Job summary

CB Talents is seeking a motivated Customer Support Agent to join a team serving users of innovative diabetes management technology in Lisbon, Portugal. You will be the first point of contact for users and caregivers, delivering clear, calm and caring assistance to help them manage their health daily.

Responsibilities include bilingual support (Spanish/English), troubleshooting devices, guiding setup and usage, handling orders and billing inquiries, and documenting every interaction to high

Qualifications

• Experience in customer service or care, ideally by phone.
• Fluent in Spanish and English, written and spoken.
• Calm, empathetic communicator handling sensitive health information.
• Familiar with CRM tools and documentation standards.

Responsibilities

• Support customers in Spanish and English via phone, email, and chat
• Troubleshoot product and device issues step by step, with empathy and accuracy
• Guide users through setup, features, and everyday use
• Handle orders, shipments, replacements, and account and billing inquiries
• Document interactions accurately and follow quality and compliance procedures
• Recognize and report product complaints and safety-related events according to the required protocols
• Escalate complex or urgent cases to the right teams, with clear case notes and follow-up
• Aim for first-contact resolution and high customer satisfaction

Skills

Spanish language

English language

Customer service experience

Healthcare / regulated experience

Tools

CRM systems

Job description

CB Talents is seeking a motivated Customer Support Agent to join a team serving users of innovative diabetes management technology in Lisbon, Portugal. You will be the first point of contact for users and caregivers, delivering clear, calm and caring assistance to help them manage their health daily.

Responsibilities include bilingual support (Spanish/English), troubleshooting devices, guiding setup and usage, handling orders and billing inquiries, and documenting every interaction to high