Bilingual Support Consultant - French & Spanish

RoomRaccoon; Lisboa; Híbrido; EUR 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mac environment

Performance bonuses

Employee equity

Annual training budget

Annual hotel experience

Birthday leave

Long service leave

Quarterly team events

Office massages

Friday lunches

Resumo da oferta

RoomRaccoon is seeking a Customer Support Consultant (French & Spanish) in Lisbon to join a global team. You will handle inquiries from hoteliers, delivering personalised support and working across channels to ensure satisfaction and retention.

We value empathy, problem solving, and proactive communication. The role requires 3+ years in service-oriented support and fluency in French and Spanish; a hybrid work setup is offered with focus on scalable hospitality software.

Qualificações

• 3+ years in service-oriented, technical or customer support roles.
• Hospitality/front-desk experience is a plus.
• Strong communication and active listening in French and Spanish.

Responsabilidades

• Provide fast, professional, personalised responses to hotelier queries across channels.
• Aim for world-class customer experience and retention by addressing needs proactively.
• Escalate issues to internal teams using defined processes and follow up for resolution.

Conhecimentos

3+ years experience

Hospitality experience

Excellent interpersonal

French & Spanish fluency

Descrição da oferta de emprego

RoomRaccoon is seeking a Customer Support Consultant (French & Spanish) in Lisbon to join a global team. You will handle inquiries from hoteliers, delivering personalised support and working across channels to ensure satisfaction and retention.

We value empathy, problem solving, and proactive communication. The role requires 3+ years in service-oriented support and fluency in French and Spanish; a hybrid work setup is offered with focus on scalable hospitality software.